Most of the complaints you are hearing from the drivers about going into NYC, are as follows
1. The tolls going into the city are very costly.
2. 53 footers are not allowed, and get big fines.
3. The traffic is bumper to bumper 24/7, therefore making it very hard for a big truck to move about. Time is lost, big time.
4. There isn't any parking allowed anywhere in Manhattan.
5. The loading docks, if you’re lucky, and there is one, are very hard to get to.
6. Theft is at an all time high in the city. Not only theft, but crime period.
These are a few, but not in that exact order. There are more I’m sure, but I can't think of them at the moment. Personally I like going into the city. Many, many, many good food places to eat at. The rate per mile is higher, at least for me it is. Going into the city is all about timing. Not only going in, but coming out too. In my opinion, if you know your way around and know the traffic patterns around town, NYC is then the same as any other city.