Regarding newbies, veterans and business success, there is no substitute for experience and there is no substitute for intelligence.
You can be very smart and study and learn nearly everything there is to know about bicycles, the people who ride them, the rules of the road and how to ride one yourself. Your knowledge can even grow to exceed that of most bicycle riders. But until you actually become a bicycle rider and complete several rides over various routes in varying conditions, you will lack the experiential knowledge that is thereby gained.
On the other hand, it is also possible to be a bicycle rider of ten years and still be dumb as a box of rocks and have a skill set that makes people wonder how you managed to stay alive as long as you have riding like you do.
As with bicyclists, so too with expedting.
Note that most (not all) of the work we do in expediting can be quickly mastered. How may bills of lading do you have to do before you know how to do the next one well? How many times do you have to use a ratchet strap before you know how to use it well the next time? How many times do you need to do a thorough pre-trip inspection before you can do the next one well? How many times do you have to drive in rush hour traffic or over a mountain pass before you feel competent when doing it again?
The work we do as expediters is not difficult to learn or do. You don't need a college or technical school education. You don't need to be physically fit. You don't need to be a master of the social graces. You don't need to be popular or good looking. The barriers to entry into this business are very low because there is not much to it and nearly any able-bodied person can do it who can get a CDL and is ready, willing and able to live and work on the road.
Experience is not the difference between being an an expediter or not; or even the difference between being a good expediter or a bad one. Experience is more about a feeling of confidence and, in a small number of certain circumstances, continuing on where a less experienced expediter may be stopped. And, experience is not a broad brush. You can be on the road ten years and still be totally inexperienced in certain aspects of expediting.
For example, being expediters with several years of experience, Diane and I woke one winter morning to discover the truck would not move when I put it in gear. This concerned us because we were scheduled to arrive at a nearby pick up in a couple hours.
This has never happened to us before. The truck moved every time we put it in gear before. This was a new experience to us.
From reading, I had the book knowledge about frozen brakes and how to prevent them; but I forgot what I once new. When we parked for the night, I forgot to dry the brakes and they froze overnight in the bitter cold. While there is no substitute for intelligence, intelligence only works if you remember to use it. I forgot and got stuck because of it.
When the truck did not move, I did not know why. I have never experienced frozen brakes before. But coming into the business with a few years of experience under my belt as an auto mechanic, I knew how to troubleshoot a mechanical problem. That is not experience many expediters have. It is experience I brought into the industry with me as a newbie.
As I thought the problem through, what I had read about frozen brakes came back to me. My next step was to call an experienced driver for coaching about what to do next. I would not have known on my own (automobiles do not have air brakes), but by tapping into other people's experience, I was able to learn how to bust the brakes loose, eliminate the need for a service call and arrive at the pick up on time.
There is no substitute for experience.
There is no substitute for intelligence.
Experience and intelligence only matter if you remember and apply what you have learned.
The experience you benefit from does not have to be your own.