Panther Folks, please help by correcting or clarifying my post if you see this differently!
In answer to Greg’s questions…
We get our contracted rate + FSC (which varies on each load). Because FSCs fluctuate pretty wildly (remember, they are voluntary for the customer), we must make the best business decision we can make in determining a load to be profitable, just making expenses, or a real loser, and then accept or refuse accordingly. When we refuse a load it affects our Acceptance stats.
If we are the only truck in an area, and they really want the load ‘covered’, and if it is more profitable for Panther to pay a bonus to us rather than pay deadhead to bring in another truck from farther out, they will sometimes offer a bonus or ask “What would it take to get you to take this load”?
If multiple trucks are in the same area, no bonus is offered to the first truck and that truck drops from ‘first out’ to the bottom of the list. Panther then goes down the list until they find a truck to accept the load. Trucks that refuse the load drop to the bottom of the list in succession.
As they go deeper into the list, they begin to ‘sweeten’ the offer, but in our experience, they never go back to the original truck to offer them the ‘sweetener’. I see this as a problem because the original truck would perhaps have accepted the load if the same ‘sweetener’ had been offered! Now you’ve got a truck at the bottom of the list, Acceptance stats have been affected negatively, and the truck has to work its way back up to ‘first out’ before another load is offered. Talk about ‘dwell time’!
If Panther reaches the bottom of the list without finding a Panther truck to accept the load, as a last resort, they could decide to broker the load. In my opinion Panther does not broker for profit, but some Customer Service reps write loads that just can’t be covered by Panther contractors.
Last I knew, dispatchers had, as part of their ratings things like: load refusals, load acceptance, gross profit, etc.
I can’t tell you how this has affected the fleet's Acceptance rate. I can tell you that ours suffers because we want to keep our business viable, and that requires that we not take unprofitable loads.