blizz,
I am on with Bolt with a long and tall Sprinter (but it can only carry two pallets because I have a sleeper in it) I started on November 30, 2007.
I was previously with a smaller carrier that paid a good per mile rate and a decent fuel surcharge - the problem was 99.9% of all loads were 50% deadhead. And the higher rate did not offset that.
"Doing good" is a highly subjective term - what is "good" for me may not be "good" for you.
Having said that, I can tell you this - I am meeting the numbers which both Anne and Mark (Bolt's recruiters) represented to me, as the average range for a vehicle of my type. When I say "numbers" I mean the following: paid miles per week, gross revenue per month, average rate per paid mile, and unpaid deadhead miles as a percentage of paid miles - I was told at the outset what to expect - and so far I'm hitting them.
I ran for three straight weeks until just before Christmas and went back into service right after the New Year's and have ran 4 weeks in Jan. In order for you to meet the numbers they are representing as realistic, they prefer you to be in-service at least 3 weeks per month, being out of service the remainder.
Two weeks ago I had my highest ever week (paid miles and revenue), and this month will be my highest ever revenue month - both since I started expediting. And December with Bolt equaled the highest revenue month I had ever had with my previous carrier - and I did it in 3 weeks instead of 4.
During orientation, Bolt made no secret of the fact that not every load would pay the top rate - they have a mix of customers and some loads pay better than others - for whatever reason. They prefer that you accept all load offers - they have loads that need to be covered - something that, thus far, I have done. And I can say that none of the offers have been real stinkers. (But that might depend of your definition of stinker - who knows ?
) They do do some NLM freight, as many other carriers do - which tends to be on the cheaper side (but not always) - however that is not the entirety of their customer base.
In orientation it was represented that if you "ran their system" you would achieve numbers in the range that they represent as "average" for your vehicle type. For me, that has turned out to be true - if averaged on a monthly basis.
Since I started expediting in March this last year I have no historical data for December and January to compare what I did these past two months, not that it would have a ton of meaning anyways - from what I understand, it can vary from year to year, based on a lot of factors. But I am pleased with how I have done these past two months. My revenue and per-mile rate "all miles" is up when compared to my previous carrier and my unpaid deadhead is down - significantly. Others may have a different experience - I just don't know.
The way I have approached my business relationships with both of the carriers I have been with might be a little bit a little different than some folks. Like I said, with Bolt I have accepted all loads offered. That was true for my previous carrier as well. 100% acceptance. (And 100% on-time.)
Ultimately, the only thing I really have to sell to anyone is my ABILITY to meet a need that they have - 'cause they sure ain't gonna pay for my handsome good looks.
When my carrier calls me with a load offer, there's probably one of three things going on: 1. They have a direct, in-house customer who has called with a load that they need to take care of. 2. A partner carrier has called with a load they need covered, 3. Someone in Dispatch or Load Planning has been working their tail off trying to find me a load to get me rolling and making both of us some money. With number 1 if you refuse the load offer you have just potentially put your partner in the situation of not being able to service his customer. Enough of a carrier's O/O's do that enough times and it won't be a good thing.
With number 2, what goes around comes around - both good and bad - maybe at some point the situation will be reversed - and we'll need THEM to cover one of OUR loads.
Or number 3 ....... just for a minute put yourself in the position of someone who is working in Dispatch or Load Planning, who is doing their utmost to find you a load - either to get you rolling with a decent load right out of the gate - or to get you moved to an area where they know that you have a much better chance of getting a good load - and not just leaving ya out there somewhere rotting away. It maybe ain't the greatest load to have ever come down the pike, but it will pay for your fuel to move and stick some bucks in your pocket.
Now think how that person might feel when they call on the phone and get a curt refusal, get blown off with attitude, or worst of all - get accused by the person they are actually trying to help - as though they were trying to screw them somehow.
Refuse a load under any of the above situations and you have lost an opportunity - one that might not easily be gained back.
I figure it this way - it isn't all about ME. It's about US. We are partners. So as long as they don't ask me to commit hari-kari, if they want it and I can provide it, they got it. And on the flip-side, I think because I'm WILLING and DO take care of them and their needs, they will take care of me (and have thus far.) Afterall they aren't not a bunch of dolts or idiots - they are good, decent people - and it's in their best interest to have willing people around - and the only way that's gonna happen is if they take care me like I take care of them.
So from my perspective it comes down to me doing whatever I possibly can to service my customer, who is my carrier - and not being so overly concerned with every penny and nickle that I miss, or talk myself out of, opportunities to do. And to always keep the relationship on a basis of mutual benefit - and never adversarial.
I'm with a smaller company where I think this sort of thing will work - it might not at a larger company where you are just a number. So far it is working for me.
BTW, I live in Northeast Ohio as well (Akron) and in the three instances where I needed to get back out from home I have never had any problem - decent paying loads within 24 hours of my going back into service all three times. Time will tell. Hope this helps and if you have any other questions feel free to PM or email me.
And BTW, I don't think that being with two companies and now looking to go to a third is a necessarily disqualification for leasing onto another - or is even truly reflective of your work ethic (at least without some additional data)
I can certainly understand about being unhappy with not getting paid an FSC (particularly if your company is charging the customer one) and with having loads pulled from you after they have been offered to you and you have accepted them. It's a good bet that it was KNOWN PRIOR to the load being offered that the load needed to swap (or at least someone thought that it did - whether it actually did not) - to not provide that info at the outset borders on being .... ah .... less than forthright. Some other terms come to mind ...... but that's a polite way to say it.
Good Luck.