Let me ask this
- Thread starter jaminjim
- Start date
Oh, don't even get me started! We qualified a long time ago for W/G and can't even get anyone to return our calls about it! They claim to have a long waiting list AND we have talked with other owners who already have a truck in W/G who are able to put more trucks in the fleet. Sorry, that probably isn't what you wanted to hear. india
India Hamner
[font color="purple"] FEDEX [/font][font color="blue"]Custom Critical[/font]
D Unit
Wisdom is what's left after we've run out of personal opinions
India Hamner
[font color="purple"] FEDEX [/font][font color="blue"]Custom Critical[/font]
D Unit
Wisdom is what's left after we've run out of personal opinions
EASYTRADER
Expert Expediter
White glove is reserved to fleet owners - practicly. The rest of ushave to make do with scraps.
>By the way, your Contractor Helper book has the requirements
>on Page 26/27. Good Luck! india
>
>India Hamner
>[font color="purple"] FEDEX [/font][font
>color="blue"]Custom Critical[/font]
>D Unit
>Wisdom is what's left after we've run out of personal
>opinions
>By the way, your Contractor Helper book has the requirements
>on Page 26/27. Good Luck! india
>
>India Hamner
>[font color="purple"] FEDEX [/font][font
>color="blue"]Custom Critical[/font]
>D Unit
>Wisdom is what's left after we've run out of personal
>opinions
The best thing you can do to get accurate information is contact FedEx Custom Critical and get someone to send you their brochure entitled "White Glove Services(r) Qualification Guidelines." If someone tells you the brochure does not exist, he or she is wrong. I am holding one in my hand this instant. It says to contact Recruiting at 800-944-8690 "if you have further questions regarding FedEx Custom
Critical White Glove Services...."
Among other things, the brochure describes the truck requirements, driver qualifications and priority order under which contractors looking to join White Glove Services are considered. Having that information in black and white and in your hands is a good first step to cut through the confusion around this issue. Much of the confusion comes from driver chatter. The real information is in the brochure.
After you have the real information, you move into the grey area. Diane and I got into White Glove four years ago, when it was relatively easy to do so. Since then, we have seen it tighten up and loosen up depending on FedEx's needs and judgement calls; at least I think that is the reason. From conversations I have had with people at the office, I gather that this is one of the tighter times.
That does not mean there is no hope. People leave White Glove for a number of reasons. Some are given the heave-ho for non-White Glove behavior. Others retire out of the business after long and successful careers. Some get forced out by injuries or health issues. Some simply quit after deciding White Glove is not for them. All departures must be replaced at some point.
For a hopeful White-Glove applicant, be sure you know what the APPLICATION procedures are and that you have fulfilled them. We have run into a couple of drivers that thought they were on the list and later found out they were not. Not because of anything FedEx did wrong, but because of incorrect information the drivers gathered from some source or perhaps hearing what they wanted to hear from people at FedEx.
Get all the facts, not from EO or other secondary sources, but from FedEx, the only source that matters in this case. Make sure you know the qualifications AND the application procedures. Then check and double check to make sure everything is in good order as you work your way through the process; whatever the process may be at the time.
Also, understand that the process is not first-come, first-serve. A number of objective factors (truck equipment, performance record, etc.) and subjective (professionalism, prior experience outside of FedEx, recommendations of others, etc.) come into play when a contractor is considered for White Glove.
Critical White Glove Services...."
Among other things, the brochure describes the truck requirements, driver qualifications and priority order under which contractors looking to join White Glove Services are considered. Having that information in black and white and in your hands is a good first step to cut through the confusion around this issue. Much of the confusion comes from driver chatter. The real information is in the brochure.
After you have the real information, you move into the grey area. Diane and I got into White Glove four years ago, when it was relatively easy to do so. Since then, we have seen it tighten up and loosen up depending on FedEx's needs and judgement calls; at least I think that is the reason. From conversations I have had with people at the office, I gather that this is one of the tighter times.
That does not mean there is no hope. People leave White Glove for a number of reasons. Some are given the heave-ho for non-White Glove behavior. Others retire out of the business after long and successful careers. Some get forced out by injuries or health issues. Some simply quit after deciding White Glove is not for them. All departures must be replaced at some point.
For a hopeful White-Glove applicant, be sure you know what the APPLICATION procedures are and that you have fulfilled them. We have run into a couple of drivers that thought they were on the list and later found out they were not. Not because of anything FedEx did wrong, but because of incorrect information the drivers gathered from some source or perhaps hearing what they wanted to hear from people at FedEx.
Get all the facts, not from EO or other secondary sources, but from FedEx, the only source that matters in this case. Make sure you know the qualifications AND the application procedures. Then check and double check to make sure everything is in good order as you work your way through the process; whatever the process may be at the time.
Also, understand that the process is not first-come, first-serve. A number of objective factors (truck equipment, performance record, etc.) and subjective (professionalism, prior experience outside of FedEx, recommendations of others, etc.) come into play when a contractor is considered for White Glove.
>White glove is reserved to fleet owners - practicly. The
>rest of ushave to make do with scraps.
I beg to differ. Diane and I are personally acquainted with a number of one-truck owner-operators that drive their own trucks and are White-Glove flagged. While some of those, including ourselves, first got into White Glove via a fleet-owner's White Glove truck, when it came time to bring trucks of their own into the fleet, these one-truck contractors were able to do so.
If newbies are reading this and thinking about White Glove, take this point to heart. Two things have to be flagged to create a White Glove truck; the truck itself and the drivers in it. If you get started in a fleet owner's White Glove truck and then, with help from your fleet owner get WG qualified yourself, you will be a step ahead when it comes time to apply to bring a WG truck of your own into the fleet.
>rest of ushave to make do with scraps.
I beg to differ. Diane and I are personally acquainted with a number of one-truck owner-operators that drive their own trucks and are White-Glove flagged. While some of those, including ourselves, first got into White Glove via a fleet-owner's White Glove truck, when it came time to bring trucks of their own into the fleet, these one-truck contractors were able to do so.
If newbies are reading this and thinking about White Glove, take this point to heart. Two things have to be flagged to create a White Glove truck; the truck itself and the drivers in it. If you get started in a fleet owner's White Glove truck and then, with help from your fleet owner get WG qualified yourself, you will be a step ahead when it comes time to apply to bring a WG truck of your own into the fleet.
greg334
Veteran Expediter
I agree with Phil's first paragraph, I think fleet owners look the same to FedEx when selecting people for WG.
What matters as I am told is the way you act, how you handle taking runs and solving problems and so on. If you are serious about it, it starts with can do attitude, and a a few shirts and pants so you look good to the customer and company. Taking a bunch of WG loads, I document things more, take photos to cover the company (myself) and make sure that both the shipper and at the delivery people are happy with my performance. Getting noticed that way helps.
But I still don't agree with a newbie starting out in any WG truck simply because if this is the elite of the fleet, then it starts with people who have proven themselves first to be part of an elite group.
What matters as I am told is the way you act, how you handle taking runs and solving problems and so on. If you are serious about it, it starts with can do attitude, and a a few shirts and pants so you look good to the customer and company. Taking a bunch of WG loads, I document things more, take photos to cover the company (myself) and make sure that both the shipper and at the delivery people are happy with my performance. Getting noticed that way helps.
But I still don't agree with a newbie starting out in any WG truck simply because if this is the elite of the fleet, then it starts with people who have proven themselves first to be part of an elite group.
I was a one truck owner operator and was in W/G for 15 years. It can be done. Sometimes they relax standards,take any Tom ##### or Harry with zero experience and then rue that day they took that person on.
I have had many conversations with experienced dispatchers about individuals that had cargo claims,accidents etc and the dispatchers wonder "why did we put these people into W/glove". At one time you needed a decent track record with Express to get into W/G, then they started taking anyone who showed up with a lift gate. This hurt them so I think they are back to stricter standards. Hang in there and keep trying.
I have had many conversations with experienced dispatchers about individuals that had cargo claims,accidents etc and the dispatchers wonder "why did we put these people into W/glove". At one time you needed a decent track record with Express to get into W/G, then they started taking anyone who showed up with a lift gate. This hurt them so I think they are back to stricter standards. Hang in there and keep trying.
D Team Brothers
Expert Expediter
Hey Jam; I'm a fleet owner and drive a W/G truck. I considered it lucky to be picked for the upgrade because just prior to asking there had been a hold on new W/G trucks. I am presently trying to get a second truck and team upgraded and again there is a hold on increasing W/G trucks. Phil is correct, get the info from a W/G recruiter, put your name on the list if you qualify - and then as I did, hope.
I thought you had to be a big Michael Jackson fan.
Leo Bricker, 73's K5LDB, OOIDA Life Member 677319
Owner, Panther trucks 5508, 5509, 5641
Highway Watch Participant, Truckerbuddy
EO Forum Moderator
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Support the entire Constitution, not just the parts you like.
Leo Bricker, 73's K5LDB, OOIDA Life Member 677319
Owner, Panther trucks 5508, 5509, 5641
Highway Watch Participant, Truckerbuddy
EO Forum Moderator
----------
Support the entire Constitution, not just the parts you like.
Tennesseahawk
Veteran Expediter
>I thought you had to be a big Michael Jackson fan.
"How much for your little boy?"
"How much for your little boy?"
Critter Truckin
Expert Expediter
Those little sequens would hurt.
>White glove is reserved to fleet owners - practicly. The
>rest of ushave to make do with scraps.
>>By the way, your Contractor Helper book has the requirements
>>on Page 26/27. Good Luck! india
>>
>>India Hamner
>>[font color="purple"] FEDEX [/font][font
>>color="blue"]Custom Critical[/font]
>>D Unit
>>Wisdom is what's left after we've run out of personal
>>opinions
HEY, IT LOOKS LIKE I TYPED THE ABOVE MESSAGE BUT I DID NOT! Whoever did the quote did not remove my signature. Hopefully I would never leave mis-spelled words and bad punctuation in a sentence I posted! India
>rest of ushave to make do with scraps.
>>By the way, your Contractor Helper book has the requirements
>>on Page 26/27. Good Luck! india
>>
>>India Hamner
>>[font color="purple"] FEDEX [/font][font
>>color="blue"]Custom Critical[/font]
>>D Unit
>>Wisdom is what's left after we've run out of personal
>>opinions
HEY, IT LOOKS LIKE I TYPED THE ABOVE MESSAGE BUT I DID NOT! Whoever did the quote did not remove my signature. Hopefully I would never leave mis-spelled words and bad punctuation in a sentence I posted! India