I'm amazed!

OntarioVanMan

Retired Expediter
Owner/Operator
Many customers can tell you a horror story about a “company” and you know what the worst part is? The customer is usually only talking about what one representative of that company did that reflects on the whole of the company. How often have you heard we will never use “insert company name here” because and they often give you a story of a dirty driver, a dirty vehicle, and unsafe vehicle or even what one order taker said the key word here is ONE.
One of the things about name recognition is how it is used. How often have you heard the term in movies we will just FedEx it? How often have you heard the term we will just Panther it or Express One it? Being under the FedEx umbrella helps us in many ways we feel.
When looking for a company we had two companies in mind and I am an animal freak so that should tell you the other company we looked at. The recruiters from that company where sitting in chairs at our first Expedite Expo and never even bothered to get up and speak to us and we were the only ones at their table. They showed no interest and seemed to care less about our questions. The recruiters at the company we went with do not even have chairs in their booth and they were all over us asking questions about us and what we expected in a company. Did not take us long to make up our minds where we wanted to be.

Ha..sorry Linda...we went with the carrier that gave out the best pizza and ice water...if a company knows good pizza, that speaks a 1000 words....*L*

The best way to a mans wallet is thru the stomach still....haha
 

TeamCaffee

Administrator
Staff member
Owner/Operator
Nice OVM no one was giving out Pizza that day or who knows.....

One thing I do know is that what ever carrier we went with we were going to do the best we could and we would learn that system inside and out.
 
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OntarioVanMan

Retired Expediter
Owner/Operator
Nice OVM no one was giving out Pizza that day or who knows.....

One thing I do know is that what ever carrier we went with we were going to do the best we could and we would learn that system inside and out.

Just pulling your leg:rolleyes:...we did research for a couple years as well.....went with the carrier WE thought had the best Sprinter business, so far been a good choice for us,
then made the jump when I got to be legal down here....
 

TeamCaffee

Administrator
Staff member
Owner/Operator
I knew you were pulling my leg but you know Pizza is a good start to standing around having a conversation about a company.

We attended an impromptu Landstar cookout at one of the Expos with a bunch of us sitting around talking and we sure learned a lot of great things about that company.

Sometimes the recruiters forget that casual conversation can do more to promote your company then just a sales pitch can.
 

davekc

Senior Moderator
Staff member
Fleet Owner
I'm all for the pizza!:D

If a carrier has the most freight opportunities and the best pay, they likely feel no need of aggression to pursue potential candidates.
One thing for sure, I think name recognition helps. But there is the other side that when things go south, it has a larger ripple effect. One of those "one bad apple can spoil the bunch".
A lot of places prefer something of a smaller nature because they want immediate contact with the person working and doing the load. That is why there is a strong independent market. Certainly a place for both.
 

davekc

Senior Moderator
Staff member
Fleet Owner
Does the rate quoted to the customer for an ER divide fairly so that the DRs and CRs would be paid the regular per mile rate they normally get to haul the same customer's freight if it had'nt began as an ER load? Depending on the number of DR and CR units needed to cover the ER load, who absorbs any additional cost (if any) above what the customer would have paid to ship by one ER-unit as requested had one been availible?

Wouldn't the shipper be better served by another carrier such as Panther II that can offer a comparable service at a competitive price? Especially if they have an ER-unit available? Is this practice done to service the customer or in hopes of not loosing the load to a competitor that has an available ER-unit?
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Absolutely.
Comparative and competitive pricing is the driving force especially in a turbulent economy. You will have some that are loyalty driven, but it isn't a huge number. The implementation of Panther's Elite division pretty much proves that. What started a few years a ago with a few trucks and has mushroomed into a full blown division.
Once there is a proven alternative whether Panther, Fedex, or Landstar, they will adjust on the premise of coverage and price.
 
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pelicn

Veteran Expediter
Dave you made a very good point. When we first came over to Panther the "Elite" runs were few and far between. In the last few months, our Elite runs have exploded especially the reefer runs. That has allowed more opportunity to run rather than sit.

What made our decision on carriers in the beginning was just like Linda talked about. We spoke to the "big 3" and the most attention to our questions and concerns came from FDCC. That being said, when our owner left them, we followed him. The company was good, but the owner was better so we took the leap and trusted his experience. We are still happy that we did.
 

ATeam

Senior Member
Retired Expediter
Comparative and competitive pricing is the driving force especially in a turbulent economy. You will have some that are loyalty driven, but it isn't a huge number. The implementation of Panther's Elite division pretty much proves that. What started a few years a ago with a few trucks and has mushroomed into a full blown division.
Once there is a proven alternative whether Panther, Fedex, or Landstar, they will adjust on the premise of coverage and price.

And that, ladies and gentlemen is the history of expedited freight in a nutshell. FedEx Custom Critical -- previously Roberts Express -- develops a new market, starting with expedited freight itself. Competitors enter the new lucrative markets and price, service and quality competition begins.

Today, technology advances have made it possible for non-expedite companies to move pieces of freight almost as fast and with real time tracking as traditional expeidters do. Thus, for some categories of expedited freight, there is competition from a host of carriers that was not there before.

If you are going to get into the expedite business, you better see it as something other than just another trucker hauling freight. If you have no added value to bring to the table, customers have no reason to use your truck.
 
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nightcreacher

Veteran Expediter
when a customer orders an E unit either ER or just E,and fdcc sends in 2 straight trucks to service the customer,that customer is only paying for 1 E type unit.If it takes 2 straight trucks to cover the load,fdcc pays the difference in charges,the customer is not charged for 2 straight trucks,and the E price is cheaper than what the 2 straight trucks would have cost them
 

Streakn1

Veteran Expediter
Thanks Steve, that answers my question. It sounds to me than in all fairness to the customer FECC does not pass any additional cost onto the customer for using two-three trucks to do the job of one. That keeps FECC competitively priced on the load and the customer still gets the quality service that they have come accustom to at no additional cost.

Since FECC absorbs any additional cost to serve said customer, it sounds like they are seeing that the drivers get the rate they deserve for doing the load. In doing so it sounds as if FECC is willing to take a little less profit, yet still profits. Everyone wins!
 

OntarioVanMan

Retired Expediter
Owner/Operator
Thanks Steve, that answers my question. It sounds to me than in all fairness to the customer FECC does not pass any additional cost onto the customer for using two-three trucks to do the job of one. That keeps FECC competitively priced on the load and the customer still gets the quality service that they have come accustom to at no additional cost.

Since FECC absorbs any additional cost to serve said customer, it sounds like they are seeing that the drivers get the rate they deserve for doing the load. In doing so it sounds as if FECC is willing to take a little less profit, yet still profits. Everyone wins!


no..those are prolly them $1.10 -$1.20 loads everyone rejects
 

Streakn1

Veteran Expediter
OVM:

You're killing me here! I was trying to shock everyone by saying something nice about my prior carrier. Tell me its not true!
 

x06col

Veteran Expediter
Charter Member
Retired Expediter
US Army
Actually, ONE thirty footer HAS solved that problem in the past. No need to complicate the simple. Jes a matter of what attitude you are look'in at it from. And, i'm sure y'all are genuinely concerned if the "customer" is charged more, and, equally concerned if the Carrier has to pay "too" much. So, jes don't worry bout that aspect, [unless] you really do care. Things really do have a way of getting done without the big names even if y'all may not realize that fact. Believe yer all jes putting way too much "stock" in your self proclaimed title as "exclusive use trucker". sic Expediter.
 

nightcreacher

Veteran Expediter
OVM,when the loads are split between 2 straight trucks,I'm not sure what each truck is offered for revenue,but I do know,only trucks that feel they will be able to make a profit on that load will accept it.FDCC will not give each truck a lower than normal rate to get it hauled.The only rates that are discounted are the customers that are contracted with a discounted rate
 

OntarioVanMan

Retired Expediter
Owner/Operator
Steve I was just (maybe wrongly)injecting...what some of my friends...driving a D and a C and 2 at WG have been offered lately...I can't even imagine turning the engine over for a buck ten a mile...unless it takes you where you want to go...
 

TeamCaffee

Administrator
Staff member
Owner/Operator
When we are sent in to pick up a B load the customer will often ask will our rates change since we are getting a bigger truck? The customer will not see any difference in their rate unless they decide to put more freight on our truck and the weight changes to where the customer would need a different sized truck. You order a B unit and put 3000lbs on our truck the rate will change to a C Unit price to the customer if we were offered a C unit price and took it at that our rate will not change.

The customer is quoted a price for the truck size they need to pick up their freight. Then FedEx Custom Critical goes to work to find a truck to pick up the freight. If the right size truck is not found the search begins to find a truck and then also to get them to accept the load. If the price is not right the load is refused by the driver. We have had the same load offered more than once with the price each time going up if it gets to a price we can handle we take the load if the price never reaches that price we do not take the load. The pressure is on FCC as they have quoted the customer a price and they do not change that quote if they quoted too low of a price then that become their problem not our problem.

One of the nice things about FCC is that even with a less than 75 status you can turn down as many loads as you want and you maintain you’re standing on the board.
 

OntarioVanMan

Retired Expediter
Owner/Operator
Carriers that split loads like this aren't taking the hit as bad as one would think.....if you consider thier standard 30-35% mark-up....
If it was quoted for an E unit for the drivers part at even say 2.50 a mile....that would prolly equate to an offer of $1.15-$1.25 for 2 C units or D's in the first go round....hence the "cheap" factor AND they still have thier margin....even it it gets bumped up somewhat...the worse scenerio is they'll break even....They'd prolly sell it if no takers and still make a buck or 2.

Note: Applies to most carriers.
 

TeamCaffee

Administrator
Staff member
Owner/Operator
That is the point though the carrier quotes a customer a price and then they have to cover the load anyway they can. If the load does not pay enough we refuse it until the load does pay enough. The profit margin the carrier makes is their problem and the profit margin we make is our problem.
 

OntarioVanMan

Retired Expediter
Owner/Operator
That is the point though the carrier quotes a customer a price and then they have to cover the load anyway they can. If the load does not pay enough we refuse it until the load does pay enough. The profit margin the carrier makes is their problem and the profit margin we make is our problem.

Yeah....exactly...thats why they get the big bucks...to figure it all out....*LOL*
 

TeamCaffee

Administrator
Staff member
Owner/Operator
Yep you have the right OVM!! All I can say is I am glad we are out here making our money and they are in there going home every night making their money. No way would I want to trade places.
 
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