In reality Dave, your advice was sound. "Trust but verify". I've had drivers lie to me, dispatchers lie to me, shippers lie to me, recievers lie to me, and about everyone else in this business as well, in my couple years doing this. Problem is, they don't see their actions as bold faced lies, they view their actions as a bit of BS, not quite a lie. A lot of it is simply "by omission", but, still the same. I'm sure in this case however, that "if" there had been freight going from SLC exactly when the complainee needed it, the load would have been theirs, in all fairness to the get home macro.
But, some folks have not got it figgured out that the dispatcher just can't "crap" freight, particularly, going in a certain direction on demand. If "ALL the stars line up" it could happen. I certainly would not hold my breath, however.