Flying J Comdata/Visa Etc

swiftyexp

Seasoned Expediter
I would love to get in on this point.

As an Expediter who spent many years in the truck stop business as a District Manager for Wilco and Williams Travel Centers. I know a little about the insides of the truck stop business. Someone said that the J is going to bat for the trucking customers. The J is going to bat for the J. It had been a large problem for the gas based businesses for years this is nothing new. Most charges are around 2-3 % however which is around 3 cents a gallon and the rates are increaseing with the price of fuel. J wanna do something work on getting fuel down. Fact is Even for smaller operaters margins were larger than years past. Also Every Merchant Knows the Largest Cost Is AMEX ( American Express) and Discover.

Fact is I have the TAB Bank deal and used it a good bit when I was in a cargo van, now with new companby and Straight Truck I hardly ever use it.

I will say this J is expediter friendly as opposed to other truck stops, cleaner is not always true.

Fact is Most Petro's are cleaner or as clean. Many Pilots,Loves,WilcoHess,QT, and others but they are just fuel stops no admenties. The J ever stop the $1 washers and dryers I am done with them here is why I do not do many J's

1.They Don't Take Comdata Now Visa many others will join that club
2. Service- They need to go back to separate counters. I want a snack I have to wait for 5 truck drivers to pay and get ticket, If I want fuel I have to wait on travelers getting souviniers and snacks. I always have to wait at the J
3. Food- Food is alwful and over priced as many Truck Stops are getting. No value just prefer anything to J food.
4. While they are exceptions J employees are not as friendly to me than others. But thats just my opinion.
While many will say fuel is cheaper 1-2 cents isn'r no good if you have to wait in line to pay and spend 30-45 mins fueling. That is what will happen when the VISA stops.

Everybody has the preferences and Mine is Petro and TA's They are set up for layovers which is what we as expediters do layover. I goto J when there is nothing else or when I want to have conversations with other expediters( They are always there)

Oh and the Guy that talked about the difference in priceing at the Monroe Pilots in Monroe, Mi there is other factors that play into that, When the fuel was bought, when pilot bought one of those locations they may have been contracts already signed with former owners and fuel company where they have to buy higher fuel, or the most logical and probable answer. Rent or lease on building average wages in that store may be higher. More goes on in priceing fuel that just cost of fuel.Cheaper store could be taking less margin to build sales Honestly though most probable answer market will stand it and pay for it. Been going on since beginning of selling fuel. Its Illeagal but Priceing fuel depends on competeitors. One store "leads" Other stores are going to be on or 1 cents higher 2 cents highert etc. Keep an eye on a fuel station thats hoe it works.

Happy Trucking

Dont Blast me Just my opinion.
 

greg334

Veteran Expediter
"Oh and the Guy that talked about the difference in priceing at the Monroe Pilots in Monroe, Mi there is other factors that play into that, When the fuel was bought, when pilot bought one of those locations they may have been contracts already signed with former owners and fuel company where they have to buy higher fuel, or the most logical and probable answer. Rent or lease on building average wages in that store may be higher. More goes on in priceing fuel that just cost of fuel."

swiftyexp,
That would be me.

I know that there is more to it than the wholesale price.

They seem to be getting their fuel from Pilot, they also own both locations per the manager at one of them and they have the same exact labor pool because of the city. I think it is bad management practices. Will this stop me from going there? Nope, I get my discounts and consistency.
 

fortwayne

Not a Member
Ten Reasons To Stop Using Flying J

10 - The do not except ComData
9 - They do not except Visa
8 - The food is one step up from road kill
7 - The showers are dirtier than a vacated mobile home
6 - The restrooms smell like a 1957 porta-pot
5 - The employees are rude, sometimes mean and always lazy
4 - Piliot
3 - Petro
2- TA
1 - Because they want to 'legally steal' every dime out of our pocket with all their other 'side' business corporations and treat us like we are stupid.

Fort Wayne
Boycott The Flyless J!
 

ATeam

Senior Member
Retired Expediter
swiftyexp,

Thank you for sharing your truck stop management background with us. I hope you share a lot more of what you know. We use truck stops all the time for fuel and showers, at least, and sometimes more. I would very much like to learn more about the truck stop business as truck stop business people see it.
 

swiftyexp

Seasoned Expediter
As I spent many years in that business I now am an expediter. I have been expediting for about a year and am learning more about this side of the truck stop business. I called Pilot about six months ago and worked hard to get a live person on the phone. Once I did I talked to hem and suggested a Expediter Rewards program, if for nothing else for showers for the van drivers. I drove a van for a few months now I have a straight truck but anyway they said they would look at it, I think that if more expediters would make contact with these companies and let them know that is the only reason you do not shop there more something would change. Pilot is very innovative in many areas. Even though I am not a fan of Pilot or the home office associates, I think that expediters should be writing letters and making phone calls weekly to these Truck Stop chains. I also am a Big Fan of Some AMBEST locations. These are all independent locations but they require 75 gallons of fuel for showers. Thats the ONLY reason I do not buy there fuel at times. I currentily operate under a company that is very small but I love that. Point is I get no discounts, so I am free to buy anywhere. Anyway EXPEDITERS SHOULD BE CONTACTING THESE COMPANIES AND TELLING THEM IN A PROFESSIONAL WAY WHAT THEY NEED TO DO TO GET OUR MONEY. Truth is One call will not make a difference BUT I do know they will listen if it seems to be a trend and if they implement a program you may not like all the details but anything is a step in the right direction

Thanks
 

swiftyexp

Seasoned Expediter
Truck Stops

Oh thanks for everyone. I am on here regular. If you have truck stop questions, I can probably answer most feel free to post. I will have to check my e-mail not sure its right on here anymore. Thanks. Maybe one day I will get my own Truck Stop Forum(Ha Ha)

Thanks

Expediting in The Carolinas
 

swiftyexp

Seasoned Expediter
Greg,

In most cases these truck stops are bought by the company in this case being pilot, however on the profit and loss statements by the company they will pay "rent" to themselves or Pilot Real Estate co or maybe just an amortazation for X number of years. I have never seen a 0 on the rent line as a profit and loss statement. This may be determined by the amount they paid for the property or they bought from another chain. It could be changed for market value but all big companies pay rent for tax purposes reguardless weather they own it or not. Most companies start another company ie: Wal-Mart Real Estate co or Petro Real Estate companies etc.

Howvever back to my orginal statement in the case it is probably what the market will pay. Truth is in Most of not all states the sale of fuel under wholesale cost is illeagal. This is to keep the big companies like wal-mart, or Pilot from putting the small guy outta business. Amendments to this rule is grand openings, store specials no more than X amount of hours. Howvever the cheaper station could be selling to stay competitive with a close by station. My guess is that there is another station within a couple miles maybe even closer in town that Pilot could be battling with. The Bigger company nearly always wins for the following reason. If they sale at cost In Monroe, Mi there is a station somewhere else making 25 cents a gallon. The local station only has one or two stations can not afford that.

Point: The reasons are deeper than you are thinking. P & L statements are not black and white. You must deal with them for a period of time to understand them. The bottom line may say they profited 10 grand for the month but its much more than that in the bank...............BUT you are more than likely correct just competitive amount............... Would love to see PILOT have a loyalty card similar to J. I love the quick kiosk they have when you are in a Hurry and the fans in the showers as well.

Thanks Hope that Explains
 

cargodreaming

Expert Expediter
I used my visa over the weekend at the J with no problems. I usually buy drinks and snacks at a grocery store in bulk so I do not have to pay those high prices in the store. I have not had a bad experience with Flying J .I will say I did eat the buffet with my cousin the other day even though I told him it might not be a good idea. Lets just say I will hold out for as long as it takes next time before I am starving and eat the buffet.
 

brownie4042

Seasoned Expediter
RE: Truck Stops

I worked as a manager, and did a "ton" of special IT projects where I traveled almost 30 states for Pilot for 12 years, and I agree with almost of all the points SwiftyExp has bought to the forum. Let me expand with some of my knowledge about the working of truckstops. First off all of the majors will try and and make as much margin as the market will bear. The good news is under most conditions there is always some competition to keep the others in check. And if for some reason somebody is in some market all by their "lonesome" and doing some substancial gallons unless there are some local regs compettition will be coming soon. I know of certain highly competitive markets with a TA,J., Petro, and Pilots margins where year in and year out held at less then a penny, like wise I know of states where .15 to .20 if competition was not agressive could happen. In fact in my last assignment in Wi. had a anti-pretator law as mentioned in prior posts. Very resrtictive, could only change price once only every 24 hours, had a certain "floor" to how much over cost you could charge. Even as a Pilot we constantly had to monitor that. My experiance is that Pilot will never try to be lower then the J, because the J will always be lower no matter what his costs are. Straight up against a J Pilot will usually settle for about .02 cents more because they feel the showers are better (which now that I travel I would tend to to agree with), and the two most important facts are, one Pilot has Comdata and the J does not, and more importantly is their direct bill (discounts) business which is how they tie all the millons of gallons with the Schndeiders, J.B.Hunts, and many of the major trucking companies. Unfortunatly one of the problems as expidters we have with the majors, and especially Pilot is they look at total gallons of "through put" any one customer can offer , and since we as group with vans our average fill does not turn out that big. But to tie into with a prior post we as group need to start "pounding" the corp. offices of the majors and explain although are gallons are not as great due to the nature of our business we can on the average will be at a truck stop through not fault of our own much longer, and thus will spend a ton more in inside sales.

I have heard thru the "rumor mill", although it has cut the labor at the check out, the all important inside sales have been hurt at some locations with the new combo desks. As far as showers go, Pilot looks at showers, coffee, fax, scales, check cashing fees, advance fees, scanning (thank god paid by the companies)with extreamly "close eyes". And with the loyality card feels every one needs their shower to be earned or paid, no free lunch. And to their credit when they got "greedy" and tried to change the rules on loyality points about 8 months ago there was such an up roar they backed off and went back to the old way. Showers for a vans (although I do mostly local, I sometimes get out is the one I wish we could change their view point on since I drive an 07" Sprinter.

Lastly, although I get sick and tired of only being offered mostly Subways Pilot thinks the only way to maintain quality in the restaurants is to have franchises to keep the standards up. Unless it was an independent with an extreamly good and operating at the correct margins you are not going to see an indpendent restaurant at a Pilot. I have just touched the "tip of the iceberg" with some of the knowledge like swiftyexp knows, I to will jump on if I see I can comment on. ,

Brownie
 

swiftyexp

Seasoned Expediter
RE: Truck Stops

Yea the new Combo is a double edged sword. With the Kiosk I can be in and out, but I have no impulse buy and get a soft drink becuase I have to go to the counter, but when I use Pilot thats the reason, but would hurt inside sales.

I spent many years In the truck stop business. Pilot is after the big companies. Remember the days when showers and coffee was a thank you for doing business. You are correct about the margins but I don't know how long you been out but people I know still in the business tells that they made more per gallon average than they have in years.

Here it is TA, Pilot, Petro are sticking together about the $9 price which is outragous, expediters should complain more or have a forum for that. Even at that give longer than 7 days to use the ones you have earned like Petro 10 days. Oh yea and how many Local drivers out there get 50 gallons and never take a shower. I am not saying they should all be free just loosen the belt. These Truck Stops wanna complain about there margins, and credit card cost, when most of the time they use that to gain. I have set in on these meeting with Presidents and other dept heads. These companies will continue to nickel and dime us as long as they can. Most of these Bigger companies will get the breaks. I am an expediter that works under a small group of trucks(less than 10 as a company) and 2 of them are mine. There is no incentive for me to use anyone except price of fuel and the adminties that I will recieve. Maybe I am a minority. Maybe the Panthers, FedEx CC, Landstar Express America, and you other Big Boys out there get breaks but I don't. I guess I could sign on with one of them but that would kill the american free enterprise spirit, plus I like my company and the miles that I get. OK I am ranting now, Enjoyed the CONVO, Brownie I hope to see your knowledge on here again.

Thanks
 

ATeam

Senior Member
Retired Expediter
RE: Truck Stops

This is good stuff. You truck stop guys are putting up some very interesting information and views. Keep it coming!
 
Top