elton10:
Perhaps a lay position might help you get a better picture of the Whith Glove vs Surface Expedite fleet at Fedex Custom Critical.
In essence, you are rewarded by White Glove Division for the investment of time, effort and money that the surface expedite folks do not provide.
To be fully qualified in all or most of White Glove freight handling activities you'll need to attend seminars and training sessions in the various specialty areas. You'll need to invest the time and money to obtain extra equipment such as furniture pads, furniture dollys, two wheel dollys, lottsa straps, a lift gate, perhaps a tag axle, perhaps a reefer box. You will do all of the above at your expense before you get your first load; and, that might be a surface expedite discounted load that pays no addition money on your W/G investments.
When you do get that W/G load, the customer will have paid a premium for your experience and your investment in a lot of expensive equipment necessary for the customers' requirements. There are accessorial charges in which you will share a portion; such as, inside deliveries where you manhandle boxes, crates, etc into a building and perhaps up one or more flights of stairs. Charges for a refrigerated or heated truck are earned. You might get paid extra for unpacking crates and disposing of them at a nearby dumpsite. And, you'll get something for special handling and padding of sensitive materials.
The bottomine, as I see it, as a White Glove owner/operator, you'll earn the maximum amount of revenue available to any expediter in the business (debatable by some). But, you will have invested the most to achieve that lofty goal. Much like my van cost me a lot less in money and timne to maintain than your D Truck, I earn a lot less. It's all relative!