My KW had the EGR valve go out. Apparently that's pretty common on the ISX since service at 2 dealers (my selling dealer at home and the dealer in Little Rock where they were) immediately mentioned it when I told what it was doing. Determining it wasn't life threatening they eased back the 30 miles to MHC in Little Rock. The truck was also due for a DOT within 2 weeks so I said put it on the ticket. My stupidity.
At the T/A the other truck got a DOT for $45. At my home KW dealer it was $65. I figured on similar numbers versus another down time for however long the wait would be elsewhere and the anticipated extra $20 wasn't bad. Getting the invoice it was $101 for the DOT.
I called service and was told it's 1 hour labor rate and that's what it is. I mentioned the rates at the T/A and my home KW dealer and got a yawn in reply. I then emailed through the corporate website requesting they contact me about the overcharging. I never got a reply. I left a voice mail for the dealership manager and never got a reply.
I have torn MHC out of the KW dealer handbook. I will avoid them like the plague. I won't even refer an enemy to them. I emailed them again saying I was tearing the pages out unless a reasonable solution was reached. No response to that either.
Consider this your fair warning if you stop at an MHC dealership.
Leo Bricker, 73's K5LDB, OOIDA Life Member 677319
Owner, Panther trucks 5508, 5509, 5641
Highway Watch Participant, Truckerbuddy
EO Forum Moderator
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Support the entire Constitution, not just the parts you like.
At the T/A the other truck got a DOT for $45. At my home KW dealer it was $65. I figured on similar numbers versus another down time for however long the wait would be elsewhere and the anticipated extra $20 wasn't bad. Getting the invoice it was $101 for the DOT.
I called service and was told it's 1 hour labor rate and that's what it is. I mentioned the rates at the T/A and my home KW dealer and got a yawn in reply. I then emailed through the corporate website requesting they contact me about the overcharging. I never got a reply. I left a voice mail for the dealership manager and never got a reply.
I have torn MHC out of the KW dealer handbook. I will avoid them like the plague. I won't even refer an enemy to them. I emailed them again saying I was tearing the pages out unless a reasonable solution was reached. No response to that either.
Consider this your fair warning if you stop at an MHC dealership.
Leo Bricker, 73's K5LDB, OOIDA Life Member 677319
Owner, Panther trucks 5508, 5509, 5641
Highway Watch Participant, Truckerbuddy
EO Forum Moderator
----------
Support the entire Constitution, not just the parts you like.
