We have also talked to Tom about the "invisible" green message light and the glaring red signal interuption light- they are confusing.
Most importantly, we have played with all the volume settings buttons, but the tone and volume of the message alert is much too faint.
Does anyone else only have caps lock and num lock light up? None of my other keys light, which I would kill for. The old hard keys were easy to do by feel alone...
As far as the turning on/off issues, we should all know by now to call Tom and have him set the length of time we want it to stay on, but Tom also told us if the unit is off (you've been sitting with truck off past the allotted turn off time) all you need to do to turn it on is turn your key to the on position and LEAVE IT ON for EIGHT (8) full minutes for the unit to complete booting. It will then stay on for the remainder of your usual "on" period. (I was told this involved a very bored team and a stopwatch)
Oh, and I have a dead pixel. It's red. It bothers me. Alot.