MentalGiant
Seasoned Expediter
like I said im not asking to be treated better then anyone else and I know I wont get rich doing this job. thats not my intent But is it too much to ask that the companies treat the drivers like humans instead of just dumb cattle? You might be on a good relationship with a couple people in the office, but if they were all to go somewhere else and new people take their place would you be treated the same way or would you become just another number to them? What ever happened to driver friendly companies where when you called in they greated you by name and actually cared? I rarely ever get the same csr or dispatcher when I call in. When you finally find some one who seems to be freindly and knows the job and works with drivers, they transfer them to another department.Why? This isnt that hard of a job but they sure make it almost impossible to want to do a good job.
If you have not made a good relation with the people you talk with when you call your company, maybe you need to up your relation business skills. I admit, it was hard for me to understand why and how at first, but it does work. Saying the right thing can always have a influence. No one can tell you how to do it, because it all depends on your personality. When I first started talking with dispatchers (they like to call themselves load planners) I was all serious minded and all business. It was hello, whats going on, what should I do, goodbye. That didn't work. So, I tried other avenues, which involved getting to know who you are talking to. I won't name names, but I had one telling me 45 is the magic number. I was thinking ok, is that some kind of hint? She finally told me it will be 45 minutes before she can go home and have a nice cold beer. How many have you gotten to say that out of the blue to you? I have talked with this person, joke with them a little, let them know that I'm only human, trying to make it out here, just the same as she was working there. Anyways, we got a good load from her after talking for a few minutes and I was just calling to see what position I was in. Would of I gotten that load if I called in and talked with her as human to another human, I don't know, but I can't say it didn't help.