DIS-Orientation - finalized

NoProblem

Expert Expediter
Maybe I'm missing something, but if you're going to spend 2 or, in some cases, 3 days in an orientation session, that should be a major topic of discussion. My feeling is this: I've made a commitment to sign on with the company to get their freight to the customer's dock in a timely manner. The company should make sure that I am aware of where their "hot areas" are and there should be suggestions made as to getting myself into "proper position" for my next load.

I've got to admit that I would not be a very happy camper if I signed on with a "D" unit and got a steady diet of lower paying runs for the first 2 weeks.


Thank you rode2rouen, you and raceman best uderstand what I am trying to communicate.

I am aware of their "hot areas" and at their suggestion was in one for two days before my last run. :-/
 

NoProblem

Expert Expediter
Actually, the company asked me to try a few different places to hang out and wait for a load, and I did as they suggested. I dropped in St. Louis and told them I would remain on duty. I asked them where would be my best bet to wait for a load, dispatch said to hang in St. Louis for a little while (made sense) before I try to re-position myself, I agreed. I found the nearest truck stop and went to bed.

I called in sometime before 0700 and dispatch suggested I move to Effingham, I questioned it but hoping they knew something I didn't, I went to Effingham IL.

Around noon, I saw a guy walk by my truck yelling and screaming at himself at the top of his lungs so I called dispatch and asked for a load or anything to get me outta there, I suggested Indy and they agreed.

I got to Indy and after only about 45 minutes, they offered the 100 mile run, I politely and professionaly let them know I had just DH'd out of St. Loius, only had 455 miles for the week (its Friday) and chose to wait for better load or loads to make up for the bad week. Dispatch did not like that one bit, but said "OK".

About 15 minutes later, another dispatcher called, and informed me that they really needed me to take the load as p/u time was in jeopardy of being missed. I politely told him what my situation was but he was just as uncaring as anyone would expect. I had the feeling I was REALLY pi$$ing him off so at the risk of further alienating him, I took the load knowing that it was my last one with this company.

Either you seriously torked some chains in orientation, you have no idea what you're doing, or you're the unluckiest guy in expediting. Ppl who have that hard of a time are doing something wrong, cut and dry! And don't say it was that you signed on with the wrong company. Did you ask the dispatcher's advice? Did you ever ask if you were doing something wrong? As far as calling twice a day... anyone who's successful will tell you once every 3 hours is cool... just to let them know you're still alive. Did you move around during the 4 days you were empty? Where were you located during those days? All these questions are pertinant<sp> in knowing why you're not doing well. If you're having a hard time now, you'll have a hard time with any expediting company unless you find the problem. Your company is not fly-by-night, and they are not out to screw you. However, they cannot drive your truck for you.

If I torked anyone there, I wish they would let me know how I accomplished that when I did not refuse any loads, was early for each p/u & delivery and remained on duty 99.4% of the time.

Please give me at least a little bit of credit, I did ask the dispatcher's advice numerous times, I did ask if I was doing something wrong, the owner and I both spoke with at least three different folks in positions of higher authority. Communication was not the problem. They kept saying "freight was slow" - short of us demanding they pull a load outta their @ss, what other recourse could we have possibly had?

I sat on a load that delivered in Saginaw Mi. from Saturday till Tuesday. Consignee was closed so I could not deliver sooner. I delivered the load at 0500 Tuesday and did not get another load till Thursday out of Grand Rapids headed for St. Louis.

I never said they were fly by night and I never said they were out to screw me. Perhaps by us expecting them to actually do what they promised is expecting too much too soon - but perhaps not.
 

davekc

Senior Moderator
Staff member
Fleet Owner
What company is this? I agree that maybe more information could be distributed at orientation on a companies freight lanes. Not likely to see the light of day though because they want to cover as much freight as possible. Your profitability in most cases is not their first priority.
Davekc
 

NoProblem

Expert Expediter
Just to elaborate a bit further, at least 3 or 4 times when I called, I was on hold for the better part of four minutes before I got through, once I hung up after almost eight minutes while listening to the recorded message: "Your call is very important to us.....it will be answered in the order in which it was received".

I am not lying here, I really have no reason to lie.

Perhaps my assumption was wrong but I really thought that freight was actually as slow as they were saying, and that hold time was so long because alot of drivers were doing the same thing I was doing - calling in looking for loads.
 

Tennesseahawk

Veteran Expediter
NoProblem... I see at least 3 things wrong. First, you tell everyone you deadheaded 250 miles for a 100 mile run. That was your call, and you should've always known it was yours to eat. You were told in orientation to get out of Missouri towards the freight zone. Second is that a run like that isn't a big deal. It doesn't kill your end and it's not a bad run, and it would've given you points with the dispatchers. If your excuse is you wanted a bigger run, then that's a poor excuse. Third, to say it lightly, you need more patience. 8 mins is a bit long, but it's not personal. I do it everyday, and eventually I get a cheery voice. You hafta realize this is not OTR... you're a businessman, and you have to take the good with the bad. Get rid of the trucker mentality or you won't make it in expediting.

My partner and I deadheaded 250+ miles from Baltimore to Pittsburgh (of our own accord) to wind up with a 280 mile run. Their dh was only 20 miles... we ate the rest. We took it to get back into the zone. And after dropping me off, my co-driver got two loads this weekend, and delivered this morning. I'm not bragging... I'm showing what a positive attitude and patience will get ya. If you deadheaded all over the place for 4 days, I'd say that company has a problem. But if you sit 4 days in NC like another person I know, you have the problem. All I'm saying is learn the rules of the game you're playing before crying foul.
 

TONYII

Expert Expediter
Well said T-Hawk ....... And like the load you sat on from sat till tuesday morning in saginaw, that was your choice right? You accepted the load. Next mistake was going to Grand Rapids and waiting 2 more days for a load, You were closer to Detroit which is expiditing capital of the world, I would almost bet my check that if you would have headed there tuesday morning after you cleared on load at 5am that by 5 pm you would have had a load. But thats with my company I dont know which company your with but I assume all companies do good out of Detroit.
 

raceman

Veteran Expediter
I clearly know what company this is and I had input to NoProblem before he moved over there. I feel bad about this for all involved. I do not both sides of this story but as I told NoProblem in a note, it sounds like we are talking two different companies. I have a ton of advice on the subject but as we all know I am afraid to open my mouth much on here anymore. I think I know why this may have went belly up but it is in the past and it does not help to harp on it. Noproblem is going to where these same things should no longer be issues anyway. I do want to say though and T-Hawk can back me up on this and it sounds like TONYII can as well, if you will do what I call mapping your freight hour by hour day by day week by week you will build yourself a map to use when looking for your next place to sit.Once you learn the fright zone for a company and build a mapp of this sort and learn to do deadhead and paid mile calculations you will quickly learn were to be and when to accept and decline loads. I can see where NoProblem is coming from with bills to pay. The people that want that check could care less why he can't pay. I wish hime the best and can say if he waited it out he may have done better but that was not an option from the sounds of it. I know their are those on here that want to crap on my mapping plan and approach but I will tell you it does work. I guess I learned that from fishing. You know what, Fishing and Expediting are not that much different. I stand behind my original words. The company that is getting talked about here is not anywhere near this bad. It is a great company and this was simply not a fit.

---Why Hug a tree when you could cut it down, burn it and save money on your heating bill this winter---

Raceman
 

NoProblem

Expert Expediter
One thing you seem to be neglecting to understand is that we signed on with the understanding that these particular concerns would not happen. Had they said told us that these things were to be expected, we would not have signed on with them to begin with.

You obviously are not understanding the theme here. We signed on with this company to avoid long DH and cheap runs, that was their promise to us or we would not have signed on with them.

Yes, DHing out of St. Louis eneded up being my call. Before I accepted the run, I asked them what the chances were of getting a load out of the area was - "Don't worry, we will find you something" was the reply - so I took the load.

How can sitting on a load that won't deliver till Tuesday be my choice? I took it because they told me it was the only load they saw for me. Had I denied it, I was led to believe that I'd be sitting for the weekend in NC. Thats all that they offered me. Hell yes I'm gonna take it just to get outta there.

I did not go to Grand Rapids to sit for two days waiting for a load, re-read my post. I asked if I should go sit in Detroit, Flint or Port Huron and was told to stay put. I was told I was positioned in a great spot - but they did say that if there was no freight in 4 hours to call them back - at which time they might send me to Lansing to wait.....I called them just before the 4 hours was up and they said to stay put where I was.

Third, to say it lightly, you need more patience. 8 mins is a bit long, but it's not personal.

You need to re-read my reply because it has nothing to do with patience. If you read my post than you would have also read that I got through to dispatch after 4 minutes on hold - I hung up after 8 minutes on hold. After two more tries and 30 minutes later, I finally did get through - "freight is slow". Being that the lines were tied up, I thought freight really was slow - understand?

You seem to be confusing OTR with good business ethics. Had we not been absolutely convinced prior to sign-on that these issues were rare to non-existant with this company, then I could agree that I would have no leg to stand on.

Just because the practice of boning drivers, intentional or not, is common place in expediting does not make it acceptable for me. My time is worth a bit more than what I got - and the truck owner's investment is not a hobby to him.

Understand also that we were not expecting to get "exactly" what was promised either - we are not that gullible. I suppose 1200 to 1500 miles or so at the "D" rate per week was pretty much our expectations for the first few weeks - had we even come close I would most likely still be there.
 

NoProblem

Expert Expediter
The company that is getting talked about here is not anywhere near this bad. It is a great company and this was simply not a fit.

Well said raceman!!

---Why Hug a tree when you could cut it down, burn it and save money on your heating bill this winter---

ROFL:7 :7
 

raceman

Veteran Expediter
I do want to reply to the statement about being shown and having freight areas explained in oreintation. This is a very good point and the company we are talking about here does in fact do that. They actually hand out some actual paperwork that lays this out rather nicely. If I remeber correctly it is done along with a talk about trolling for freight. Who knows what went wrong here and NoProblem seems happy to be going where he is going so No Problem, I hope. It does take time to learn this I never have figured out the role that Va and WVa play in our freight. If I tell my drivers to stay away they actually end up there and do well. If I tell them to head in there all hell breaks loose and it ends up a bad decision. Unless they changed things up in the last year or so, I thought freight area was covered. Their fleet manager also tries very hard to explain sitting is a part of this business. NoProblem got a lot more than I would have expected and like I said, who knows what happened. This is also a very tough two week period to use as a determining zone as to stay or go. A lot we will never know. Understanding the freight zones for each company does take some time even after hearing about it in oreintation. Oh well good luck all.


---Why hug a tree when you can put a stand in it a shoot a deer----



Raceman
 
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