Once he delivers, well, one thing is, if he's not on a PRO then when he calls in he can't get to Dispatch, because "Not-On-PRO" telephone calls get routed to Driver Relations, instead of Dispatch, and Driver Relations will not know anything at all about the PRO he was on. Sooooo, Driver Relations will have to talk with Dispatch, Customer Service, maybe even the shipper and broker, do the research on it, and get back with you on it. Don't hold your breath for that phone call, because once the load delivers no one in Dispatch has the time to mess with a load that's already been delivered. They don't want to deal with it, they have more pressing issues to deal with. Sometimes this type of basic research can take days, when it can be handled in minutes if you handle it at the time, BEFORE you deliver. Hold their feet to the fire, make them settle it right now. It's not like they are trying to rip you off, it's just that once it's delivered the load, and anything to do with it, no longer matters. It's delivered, it's done, let's move on to the next load.
I've handled things via the internet, through the e-mail your team leader thing, and in e-mailing my team leader directly from my e-mail client, and even when things LOOK like they are cleared up in an e-mail or on the Web site, it might not be. What happens more often than not is, it's supposed to be taken care of, then the settlement time comes and it's not there. Then you've got to do it all over again and they'll see where it was taken care of, and then they will eventually do the addendum on it. This can take another week or two. Before you know it, 4, 5 6 weeks, or more, has gone by before you get paid for it. Handled it before you deliver, and get it confirmed over the QC, and it'll be paid in 2 weeks along with the settlement. Hold their feet to the fire, make them confirm it over the QC. Right now, WHEN it happens, not later.
