Delivery refused
- Thread starter Ragman
- Start date
Our non-delivery event happened with our former carrier (FedEx Custom Critical). On that run, they paid full rate for the return after talking by phone to the shipper. We did not have to ask. They just did it.
AMonger
Veteran Expediter
There were a few times when dispatch was on my @$$ to get there, and when I pulled in, the consignee said, "NOT MORE OF THIS STUFF!!"
That happens more often than you would expect. Just a couple weeks ago, we brought a shipment in that the shipper was in a big hurry to get out and the consignee was frustrated because he already had a warehouse full of the stuff. This was for a big company and the people who receive the stuff are not the ones who order it.
Once it happened that on a long Thanksgiving weekend, we deadheaded from Oregon, I think it was, to Arizona to pick up one small canister of compressed gas to be driven straight through to PA. At the delivery, no one knew it was coming and when they finally figured out what to do with it, we dropped it off in an outdoor yeard containing hundreds if not thousands of gas containers, and dozens of containers exactly like the one we delivered.
Another time, we picked up a load of janitorial supplies after hours at a warehouse and delivered them across town to a restaurant/bar in the middle of their very busy Friday evening. No one at the restaurant knew anything about it but they took the delivery assuming someone at their corporate headquarters ordered it for them.
I was told a story a few years ago about an inter company transfer going coast to coast. The driver picked it up on a Thursday for a Monday delivery. When he got to the receiver the company had gone out of business with there freight on his truck. No shipper and no receiver to talk to. His carrier put it in storage. Never heard what happened to the freight. Probably see it on "Storage Wars" someday.
In LTL I have had consignees refuse shipments because of damage. Instead of accepting the shipment with a damage notation and filing a claim, they refuse it. Sometimes a consignee will refuse a load because the billing terms are freight collect and they were under the impression that the shipper was paying the freight. Also a consignee may want a shipment to arrive mid month and the shipper sends it out the last day of the previous month to clear their inventory. Or the reverse, where it arrives late. And as mentioned, the wrong part or product gets shipped.