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Delivery refused

Ragman

Ragman

Veteran Expediter
Retired Expediter
Has anybody ever had a situation where the delivery was rejected. I had such a situation last week, called my owner and was instructed to return the product to the shipper.

Not being a conventional driver like most of you, this is not that big of a deal for me.

But what about you? You have just driven 300+ miles, now what?
 
OntarioVanMan

OntarioVanMan

Retired Expediter
Owner/Operator
Ragman said:
Has anybody ever had a situation where the delivery was rejected. I had such a situation last week, called my owner and was instructed to return the product to the shipper.

Not being a conventional driver like most of you, this is not that big of a deal for me.

But what about you? You have just driven 300+ miles, now what?
Click to expand...

you wait for dispatch to give green light and take it back....they'll amend the original pro number and you MUST get a new dollar amount on the load...OR they'll issue a NEW pro number with the new amount...it'll all depend on what the customer wants....BUT don't start out unless you have that confirmation...the return load SHOULD pay the same as coming down...don't accept any darned discounted crap...like a 50% off sale at YOUR expense..
 
layoutshooter

layoutshooter

Veteran Expediter
Retired Expediter
Depends on what it is! LOL!! :p

OVM had it right, let dispatch handle it, at the same, or higher, rate. It should be higher due to the "pain in the butt" factor something like that would cause!
 
Moot

Moot

Veteran Expediter
Owner/Operator
Good question! In my LTL days refused loads were quite common. As an expedite driver I have had a few consignees refuse to unload my van, even though they had a forklift and ramp. In one case the customer got involved and jacked up the consignee (USPS) and eventually I got unloaded. Another time I drove about 75 miles from the consignee to a warehouse to unload.

I did deliver a load from St. Cloud, MN to Belvidere, IL. that did get refused, but not until after I delivered it and got about 20 miles away. The freight was a long, heavy crate, that contained a large shaft for a food blending machine. I delivered early evening. Two maintenance guys were waiting for me, eager to unload and install the shaft before morning. The BOL was signed and I headed up to the Pilot in Beloit for the night.

I was at the Pilot maybe 10 minutes when I got a call from dispatch to return to the consignee and pick up the freight. I had until noon the following day to bring the freight back to the shipper. It turned out the shipper had sent a shaft for the right side of the blender instead of the left side. The maintenance guys discovered the mistake after uncrating the shaft.

It was a nice 800 mile round trip and I ended up about 50 miles from home.
 
OntarioVanMan

OntarioVanMan

Retired Expediter
Owner/Operator
layoutshooter said:
Depends on what it is! LOL!! :p

OVM had it right, let dispatch handle it, at the same, or higher, rate. It should be higher due to the "pain in the butt" factor something like that would cause!
Click to expand...

in your case the shipper might be closed for maybe its a weekend thingee....and they'll have to make arrangements for you to sit on it all weekend and make sure you are properly compensated....
 
OntarioVanMan

OntarioVanMan

Retired Expediter
Owner/Operator
Moot said:
Good question! In my LTL days refused loads were quite common. As an expedite driver I have had a few consignees refuse to unload my van, even though they had a forklift and ramp. In one case the customer got involved and jacked up the consignee (USPS) and eventually I got unloaded. Another time I drove about 75 miles from the consignee to a warehouse to unload.

I did deliver a load from St. Cloud, MN to Belvidere, IL. that did get refused, but not until after I delivered it and got about 20 miles away. The freight was a long, heavy crate, that contained a large shaft for a food blending machine. I delivered early evening. Two maintenance guys were waiting for me, eager to unload and install the shaft before morning. The BOL was signed and I headed up to the Pilot in Beloit for the night.

I was at the Pilot maybe 10 minutes when I got a call from dispatch to return to the consignee and pick up the freight. I had until noon the following day to bring the freight back to the shipper. It turned out the shipper had sent a shaft for the right side of the blender instead of the left side. The maintenance guys discovered the mistake after uncrating the shaft.

It was a nice 800 mile round trip and I ended up about 50 miles from home.
Click to expand...

and of course FULL RATE on the return?.....
 
Moot

Moot

Veteran Expediter
Owner/Operator
Yeah full rate and plenty of time on the return end. I was with Con-Way at the time. They had an LTL terminal in nearby Rockfish. I don't know why they had me bring it back to the shipper at expedite rates.
 
layoutshooter

layoutshooter

Veteran Expediter
Retired Expediter
OntarioVanMan said:
in your case the shipper might be closed for maybe its a weekend thingee....and they'll have to make arrangements for you to sit on it all weekend and make sure you are properly compensated....
Click to expand...


In the case of many of our loads it could be a nightmare.
 
P

purgoose10

Veteran Expediter
A couple of months ago one of my teams carried a small machine from our contractor to another plant in the northwest. 1500pd machine to be rebuilt. They have several of these on the floor being used. Unfortunately it was the wrong one. Never took it off the truck, take it back and bring the right one. So they put about 9,000 miles on this one machine. I think someone was fired for this but never heard. Actually they returned this machine and another of my teams picked the other up and carried it. The value of the machine increased several fold. :cool:
I might ad I got paid for every mile and not one complaint. Actually the director of transportation just laughed and told me I owed him lunch.
 
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ATeam

ATeam

Senior Member
Retired Expediter
In ten years of expediting, we have never had a consignee refuse a delivery. It did happen once that no one was present to receive a delivery. Dispatch made calls and within an hour we were paid full rate to return the item to the shipper.
 
Deville

Deville

Not a Member
This happened to me in may. P/U in Philly back to Plainfield NJ. It was an intra company transfer. The delivery refused the load & I had to take it back to Philly, FEDX wouldn't pay full rate they just gave me an additional stop, which was like $40. No amount of complaining I did mattered.

I screwed myself because I started heading back to Philly After dispatch told me to & before I knew what the rate was.

This was actually the first time somthing like this had ever happened to me while with the Fed. Live & learn.
 
tknight

tknight

Veteran Expediter
Similar with the huge refrigerator that wouldn't fit in the door at delivery turned into a return trip back to jersey got paid full fee all miles and waiting time for the weekend without the stress it would have been an awesome run!
 
paullud

paullud

Veteran Expediter
Deville said:
This happened to me in may. P/U in Philly back to Plainfield NJ. It was an intra company transfer. The delivery refused the load & I had to take it back to Philly, FEDX wouldn't pay full rate they just gave me an additional stop, which was like $40. No amount of complaining I did mattered.

I screwed myself because I started heading back to Philly After dispatch told me to & before I knew what the rate was.

This was actually the first time somthing like this had ever happened to me while with the Fed. Live & learn.
Click to expand...

I would have suddenly had motor problems that were fixed right after the load was transferred.

Sent from my SCH-I535 using EO Forums mobile app
 
paullud

paullud

Veteran Expediter
OntarioVanMan said:
Finally a guy who's thought patterns are like mine...LOL
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Can somebody help me? Who helps us out when the mods are using personal attacks?

There is no way it can be considered reasonable to have a driver run double the original miles for the same rate. If they gave me the $40 extra stop pay to run it over to a FedEx terminal a few miles away I would do it but cutting the pay in half is not acceptable.

Sent from my SCH-I535 using EO Forums mobile app
 
OntarioVanMan

OntarioVanMan

Retired Expediter
Owner/Operator
paullud said:
Can somebody help me? Who helps us out when the mods are using personal attacks?

There is no way it can be considered reasonable to have a driver run double the original miles for the same rate. If they gave me the $40 extra stop pay to run it over to a FedEx terminal a few miles away I would do it but cutting the pay in half is not acceptable.

Sent from my SCH-I535 using EO Forums mobile app
Click to expand...

are WE having a DOH moment?....I was agreeing with you....:)
 
EnglishLady

EnglishLady

Veteran Expediter
paullud said:
Can somebody help me? Who helps us out when the mods are using personal attacks?

There is no way it can be considered reasonable to have a driver run double the original miles for the same rate. If they gave me the $40 extra stop pay to run it over to a FedEx terminal a few miles away I would do it but cutting the pay in half is not acceptable.

Sent from my SCH-I535 using EO Forums mobile app
Click to expand...

I believe thats your cue Ragman .....:p:p
 
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