Yeah,
Compile your list of stuff and fax it to your friendly truck salesman, he'll give you a price. Pretty straight forward.
Then you order it wait 8 mos and they will call you and try and deliver a truck that is totally wrong. Missing half of the things you specified.
If the dealer is cool he'll understand your ****ed and give you your deposit back, but most likely you'll have to sue, or live with a truck that isn't quite right.
My truck is 3k lbs too heavy, wrong apu, and had the exhaust pipe routed wrong. But after waiting a year for the delivery, I took it anyway. I think A-teams truck was built wrong too but I'm not positive on that one.
You are correct. Our first try at having a custom truck built turned into a disaster. So much so that we walked away from the deal, leaving our deposit behind. It was better to do that than take a truck that was illegal to drive, poorly built and not even close to what we specified. We could not have been more clear in our specs but just as Easytrader said, they figured they could deliver something different than the truck we ordered and expect us to take it.
We shocked them when we refused delivery and forfeited the deposit. The truck was so bad that it could not be re-sold after we walked away. The vendors fought like hell with each other over who was to blame and how to salvage what they could out of the project. None did well on that end. The truck was eventually dismantled. The sleeper ended up on another expediter truck. The cab and chassis got sold to someone who used it to build an RV. I don't know what happened to the box, liftgate and reefer, and at that point did not care.
We started fresh, next time with better vendors (stuck with VoMac Truck Sales in Fort Wayne who took our side and did the right thing). Having learned our lesson, we kept a much closer eye on the truck build to make sure it was spec'ed right, not just on paper, but as the truck was built too.
For example, after the chassis was received, we physically measured the BBC dimension (bumper to back of cab) to make sure it was as advertised (it was). We then took it to ARI to have the sleeper built Once it was on the truck, we measured the sleeper and boot length to verify that we had enough chassis left to put a 16' box on (we did). Only then did we order the box, and before we took delivery of it, we measured it on the ground to make sure it had been built as spec'ed.
There is much more to tell, but the short story is that we got it right, bumper to bumper, and drove a dream truck for 850,000 miles and a very happy seven years.