Dan,
You stated that with a broker based company a driver or O/O needs to be agressive.
Typically, a new driver or O/O will be a little on the timid side, they may feel they don't know enough about the operations and requirements, also, they are not familiar with the agents and have as yet had the opportunity to build a rapport with any of them.
Do the agents not utilize the Qualcom data regarding what trucks are in the area and are available?
When you say agressive, just how agressive should they be? Also, what steps should they take when they are available for a load?
Also,you mentioned be able to negotiate with the agents. What do you mean by that?