tallcal101
Veteran Expediter
I keep very detailed notes on every repair,and in paticular,the shops where the work was performed.There are Freightliner and TA shops I refuse to let touch my trucks under any circumstance's.
I have forund Pete and KW shops in certain areas that I will use over Freightliner shops.These shops love to get disgruntled Freightliner customers and aim to please.
I had emergency light work done in the middle of the night at a TA in Hurricane West Viginia recently.If there are more ignorant,bumbling idiots in this state,I would be hard pressed to find them.They will never touch one of my trucks again.
I actually prefer certain TA's to the local Freightliners who have burned me in the past.My advise:Keep notes,stay educated and ask the right questions.Avoid Freightliners that have shift changes without somebody in custoemr service(seperate from the Shift managers)who keep up on the trucks in service.
The best in the counrty,in my opinion,is Freightliner of Atlanta.They hire ex service managers to be go betweens to avoid shift change problems.I have suggested to many Freightliner shops that they should do the same thing.
I have forund Pete and KW shops in certain areas that I will use over Freightliner shops.These shops love to get disgruntled Freightliner customers and aim to please.
I had emergency light work done in the middle of the night at a TA in Hurricane West Viginia recently.If there are more ignorant,bumbling idiots in this state,I would be hard pressed to find them.They will never touch one of my trucks again.
I actually prefer certain TA's to the local Freightliners who have burned me in the past.My advise:Keep notes,stay educated and ask the right questions.Avoid Freightliners that have shift changes without somebody in custoemr service(seperate from the Shift managers)who keep up on the trucks in service.
The best in the counrty,in my opinion,is Freightliner of Atlanta.They hire ex service managers to be go betweens to avoid shift change problems.I have suggested to many Freightliner shops that they should do the same thing.
