DispatchPointofView,
Question for you: Is it true that the dispatchers in many of the major expediting companies actually have the plastic overlays on their keyboards like the fast food places; only instead of pictures of hamburgers, shakes, etc., they have pictures of vans, straight trucks and tractor/trailers?
I have a number of years in this business and I've never yet met or talked to any dispatcher or corporate type that had a minutes's worth of experience in a truck. Most often it's amusing, but at times it can be infuriating when a dispatcher tries to tell a contractor or driver the rules of the game. For all of you dispatchers and company types out there: You have ZERO credibility in regards to matters of the road. You don't have the faintest clue about how we manage to get from point A to B through traffic, weather, bad directions, sleep deprivation and all the other impediments we face on a regular basis and still deliver on time, every time. This is not an across-the-board condemnation of all dispatchers; many are sympathetic to our situation, but there are just as many who would be well advised to lose some of that company brainwashing and arrogant, haughty attitude, and remember that these expediting companies simply would not exist(along with their job) without these men and women out here who make the investment in their own equipment and businesses.
As far as calling for directions, the previous posts answered that very well, we don't have time. With a couple of my old companies, they wouldn't give out the number of the consignee anyway, they insisted that they make a conference call for locals. Besides, the expediting company is taking enough money off the top, it's only right that they put forth a bare minimum amount of effort to help get the load delivered in a timely fashion.
We eagerly await your response, Mr./Ms. Dispatcher.