Bentz is now spelled Bolt.....

layoutshooter

Veteran Expediter
Retired Expediter
I have never had a Benz. I hope the new shop does well. I DO have an alumi-junk. NEVER again. Bad wiring, leaks, peeling paint due to NOT being primed or etched properly. Side boxes that sometimes open. ETC. the "JUNK" part it properly named. Customer service? Not from them.

I talked with Don at the show. He was very helpful. I would love to have the time (and money) to take my sleeper there to have it fixed.
 

LDB

Veteran Expediter
Retired Expediter
I've got 3 currently and 1 prior and all 4 were/are very good sleepers. If they were still in business I'd be a return customer if/when I was in the market. That said, I'm glad Don has this business going as I know eventually we'll need things done and wouldn't have known where to go otherwise.
 

cheri1122

Veteran Expediter
Driver
OMG, it's like a bunch of clacking hens talking over how great the feed was today.

Nobody said a word about the buffet at the J!
Really, did someone whiz in your Cheerios, or what? This is our livelihood we're talking about, and service [competence and speed] makes a big difference in the bottom line for us.
When the cover to my Fantastic Fan decided to do a Frisbee and sail off in the wind, Don Bentz replaced the unit with a new one, as soon as I got there - very different from the usual service experience I've had elsewhere.
 

dabluzman1

Veteran Expediter
Retired Expediter
Piper,
Not really, I've seen the newer stuff and seen the same practices they used on mine.

It comes down to using construction standards that have been long established and using therm right from the start, not trying to mature a product by using cheap practices than adapting the correct standards as production matures.

Just one quick example - you deburr holes you cut and put in gromets in order to protect wiring. Not one hole I have in that entire sleeper had been deburred and there wasn't a single gromet used anywhere. This was one reason for my fire behind the cabinet, the wire insulation was cut through by the burr and kept shorting out, sometimes tripping the inverter but more of the time enough to heat the area up until the cardboard ignited. The circuit breakers were so cheap that when I replaced them, I tested them and they would not trip, even with 15 times the current they were rated for.

Everything I described also was also in a newer sleeper that is less than half the age of mine. The owner and I spent three days ripping everything out and fixing everything RIGHT. We put in a blue seas electrical panel, proper wiring and a good shore power switching unit.

Off topic I wish you could focus better.
 

greg334

Veteran Expediter
Cheri,
Actually I understand your point, glad you got something fixed, but that is the level of service we should always expect. What it comes down to is knowing that companies don't improve just because they went out of business and the owner, co-owner or manager attitudes are reflected by the quality of people who work for them and serve the customer.

You only know part of the reasons I complain about them but the one thing I'm still p*ssed at is the experience I had with the very first call. I remember the very first call I made to them and response I got like it just happened. I only had two questions to ask but I got " ... you have too many questions ... I don't have time for your sh*t, you bought it, deal with it" Click!

This happen less than a week after I got the truck, before the other stuff happened or was discovered.

I tried to get answers a few times, I wanted to work with them but it was nearly impossible to do so. I would call, put on hold, then my name taken or I ended up on VM and not ever a return call.

Pretty frickn' great Customer Service in a timely manner, right?

Here are the questions so you can judge if they are so hard;

1 - is the shore power fused at the source and is there anything I need to do to switch it over?

2 - is the inverter fused?

Answers, as I found them when I disassembled the sleeper that winter;

1 - no, there were no fuses or circuit breakers in line with the external hookup. I don't have to do anything to switch the ac.

2 - no fused input for the inverter, it went from the batteries right to the inverter.

Safe, right?

OK so it was an impossible question to answer, just look at the specs of the sleeper and see what they used and call me back. But see Cheri I wasn't the only one who had this happen, I heard a few (lots) stories from other owners, most of them bought their trucks new, and one even after having the same customer service experience I had (Click!) yanked off his sleeper and put on a modified pete sleeper which never leaked and he could even get heater parts (his heater core leaked and the motor fried and they would not help).

So I should shut up and let the euphoric praise continue?
 

cheri1122

Veteran Expediter
Driver
Agree that we should get that kind of service every time, but that we so rarely do is what makes it noteworthy.
I can't speak to your complaint - I understand that what used to be Bentz has separated, and I only have experience with the Bolt/Bentz incarnation - but it's a positive experience.
 

greg334

Veteran Expediter
Yes, praise the vendor who does us good - by all means but I don't see the difference here. Can you tell me what is different? The same owner, right?
 

TheOGExpediterGuy

Veteran Expediter
Owner/Operator
"SOME" people on this website just like to complain about everything and never have anything positive to say or like to make smart alec comments just to act superior to everyone else...But, just look at the good in things...Dont let certain people or their comments get ya down...Sorry, had to write it just aggravated seeing this over and over on here...:eek:
 

dabluzman1

Veteran Expediter
Retired Expediter
Yes, praise the vendor who does us good - by all means but I don't see the difference here. Can you tell me what is different? The same owner, right?

Different owner.
Now dont you feel dumb.
But hey, all it would have taken was a little research vs "just talking again":cool:
 

greg334

Veteran Expediter
OK. I'm negative for a reason but that bothers too many people sometimes, I get that. Read what I have to say, just don't discount the post.

Here are some positive comments to balance things out;


Arrow trucking, Detroit - great people and they do a great job.

Cummins Dearborn - the guys behind the counter are very good taking care of the customer. They go out of their way in finding the right parts the first time.

Cummins South Lyon - also a great bunch of people. They are about the same as their Dearborn location.

Cummins - never had an issue getting information or other things from them.

Freightliner of Toledo - very good service and quick. Took care of my electrical issue, had a good laugh about my truck but forgot to replace the batteries.

Peach State Freightliner - one of the best freightliner dealers to buy parts from. I called them up and ask them first. They have overnighted parts to me on the road when I needed them for other trucks I was working on. They have sent me illustrations when there was an issue over the phone and been great about return phone calls.

Napa Truck parts - any store - bought parts for my truck there when I could not find them locally. Just rebuilt 7 AD-9 Air Dryers for a guy and they had everything 40% cheaper (with my discount), except the canister which was 60% cheaper than the lowest quote.

Mercedes - the company not just answered my sprinter questions, but sent me both electronic and hardcopies of sprinter manuals and even put me on their bulletin email list.

Kenworth - the company helped track down a serious electrical issue on a T660 heavy haul truck. They actually had a tech fly out to the dealer the truck was at and help track down the issue. The parts were replace for free, all the module's firmware was upgraded and even got a few fancy hats and a jacket.

ICT sleeper company - great people to deal with, quick with answers and help. Worked with the customer, a friend and helped get the parts locally.

Legacy Sleepers - another great bunch of people to deal with. The fleet owner I helped out with bought their truck used and asked me to help them with the repairs, not knowing what to ask for. Legacy not only came through but also provided great suggestions.

Midstates Power and Refrigeration Indy - a great reefer repair shop. When I was prepping my truck for a reefer load, my unit crapped out on me. They took care of me, got me running and ready for the load all within 8 hours and at a reasonable cost.

Pittsburgh Power - good guys to buy from. Got two sets of injectors just a week ago and they worked great. They spent the time to answer all the questions and then did an odd thing - gave a follow up call to the owner.

Turbo & Diesel Injection, Indy - they rebuilt my injectors and injection pump for my reefer unit. The price was a bit cheaper than expected and the service was quick.

JC Whitney - visited their store and then after forgetting what I went there for (an inclinometer), ordered it online with free shipping. Not only was it here before I got home that week but it was so good, I ordered three more and still free shipping.

OBD diagnostics Inc Redondo Beach - Bought one of their "all in one" OBD unit and it hasn't failed me yet. Helped track down an issue with a Ford problem that was at the dealer three times for.

Arctic Fox - purchased several of their in-tank and in line fuel warmers and had one issue with an in-tank unit which was replaced.

Alaska Tent - one of my favorite. They make winter fronts for anything. Great product, good people to talk to and not a bad price.


Hope that satisfies some of you with positive feed back on companies I used.
 

ATeam

Senior Member
Retired Expediter
The talk about great service from Bolt on old Bentz sleepers is all fine and good but has anyone actually seen an aftermarket sleeper built by Bolt? To be an aftermarket sleeper manufacturer, a company actually has to build them, does it not?

Understand that Bolt is not the successor organization to Bentz Transport Products, Inc. Bentz was liquidated, not by choice, not by plan, and not by an orderly transition to some other entity. Bentz was liquidated because the market for its products collapsed. The company ended up owing more money than it could pay and the bank forced them out of business. The people and assets of that now defunct company scattered in several directions.

Don Bentz had a connection to the company. So did Richard Bentz. Both are now associated not with a successor company but with different companies that have a hand in or want to have a hand in the aftermarket sleeper business.

It's great that expediters have found in Don Bentz and Bolt a service provider for the old Bentz sleepers, but no expediter on earth can buy new Bentz sleeper because the company that used to make them is liquidated. No one can buy a new Bolt sleeper either because none have been built. (At least none that I know of, open to correction here).

Jeff Jones was a leading dealer in Bentz sleepers when Bentz was in business. A true believer in the Bentz integrated sleeper concept, Jones personally purchased the molds when Bentz was liquidated. The molds, as they are informally called, are what gave Bentz sleepers their unique roof line and integrated connection to the truck cab.

I visited with Jones several weeks ago about his plans. He has an informal "handshake" agreement with Don Bentz to build a sleeper using these molds. but to date, nothing has been produced. At the time of our visit, Jones planned to roll one truck out in a few months to show.

It will be big news when that truck comes into being, but let's be clear. At present, there is no such thing as a Bolt sleeper, and until one is built, no one will know what kind of product it will be. The market remains soft and the customer money may simply not be there to support super sleepers like it did in days gone by.

With Bentz and now Double Eagle now officially out of business and others producing few sleepers if any at all, the economics of the aftermarket sleeper industry remain challenging at the very least.

There will be no surge of business shifting to the still-standing sleeper companies because market leaders Bentz and Double Eagle failed. Those companies failed because people stopped buying new aftermarket sleepers. There will be no new flow of customers going to competitors because when these companies closed, they had no new-business customers.

That is the market Jones, Don Bentz and competing companies face today. And that is why if we see any Jones/Bolt trucks built in future, if we see them built only a few at a time, if not one at a time.

The White Glove owner operators and fleet owners drive this market. I don't know any that are chomping at the bit to buy $250,000 trucks these days.
 
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davekc

Senior Moderator
Staff member
Fleet Owner
The White Glove owner operators and fleet owners drive this market. I don't know any that are chomping at the bit to buy $250,000 trucks these days.

That is a interesting statistic seeing that double eagle only did a handful of Fedex trucks. The bulk of the aftermarket is for 18 wheelers that aren't related to expediting.
 

greg334

Veteran Expediter
I think the other interesting thing may be that a lot of newer trucks for these fleet owners and W/G trucks look a lot like they are class 8 with factory sleepers.

Maybe the word arrogance can be used somewhere?
 

BigRed32771

Expert Expediter
The White Glove owner operators and fleet owners drive this market. I don't know any that are chomping at the bit to buy $250,000 trucks these days.

The couple that bought the last Bentz sleeper (the $250K truck that was used at the truck show) were, for some reason, never able to get into White Glove, and after months of asking and being left as Surface Expedite, have left the company and gone somewhere else. The economics for one of these deluxe trucks isn't there anymore even in WG, and there's no way that Surface could support it. In fact, the truck isn't even an expediter any more. The cargo box was removed and a 5th wheel installed to convert it into a tractor.

I ran into Terry at Lodi CA last year and made a comment about possibly putting Aire-tabs on my truck at some point, and he suggested a new truck (mine is admittedly older). I asked him if he saw the economics of the industry supporting the new fancy trucks and he just said, "No." Me neither. Too bad, as I'd love to have one. Just don't see making the payments on it under the current situation.
 

BigRed32771

Expert Expediter
I think the other interesting thing may be that a lot of newer trucks for these fleet owners and W/G trucks look a lot like they are class 8 with factory sleepers.

Maybe the word arrogance can be used somewhere?

How exactly is that arrogance? When we started nearly 6 years ago, we bought a used class 8 w/ factory sleeper tractor which had been converted into a reefer truck (all new box and reefer unit). I had concluded after a lot of conversations with people that a class 8 was better suited to the real world demands of running over the road coast to coast than a class 7. In less than 10K miles my truck will turn over 1million miles on the odometer and, though I admit to having maintenance issues, I'll match it against any class 7 with anywhere close to that mileage in ability to still do the job I bought it for.

Again, how is that arrogance?
 

davekc

Senior Moderator
Staff member
Fleet Owner
I don't believe it is in reference to a class 8 verses a 7.
I believe he is referring to the fact that Phil claimes the sleeper aftermarket industry is only supported by WG drivers and fleet owners. I don't see anything that indicates they "drive" the market.
 

greg334

Veteran Expediter
The arrogance is the assumption that Dave pointed out. Assuming that these two factors are the real driving force behind an after market sleeper industry seems to be a bit arrogant.

However I do agree with your point about 7 v 8, my point is the difference seems to be that integrated or factory sleepers are not made by after market sleeper makers hence some of the smarter people get the 8 even though the 7s are cheaper.
 

ATeam

Senior Member
Retired Expediter
...That is the market Jones, Don Bentz and competing companies face today. And that is why if we see any Jones/Bolt trucks built in future, if we see them built only a few at a time, if not one at a time.

The White Glove owner operators and fleet owners drive this market. I don't know any that are chomping at the bit to buy $250,000 trucks these days.

In context, "... this market." refers specifically to the market discussed in this post; namely, the market served by Jeff Jones and Bentz Transport Products, Inc. in the past, and intended to be served in the future by Jones and Don Bentz.

I could have been more clear and said "this White Glove big-sleeper expediter truck market is driven by White Glove owner operators and fleet owners who buy (or don't buy) these trucks.

With or without clarification, the meaning is the same, and easily grasped, I believe, by fair-minded readers.
 
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