you don't show up on my 19.....
August locations and banter
- Thread starter donaddemt
- Start date
you don't show up on my 19.....
Who's unmarked Sprinter is that sitting at the yard all week?
Still 2nd must be someone else on mine.
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I was wondering that myself?
Dion if that is how it is spelled. He has the red sprinter.
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I like the part where it says, "Please limit your calls into Dispatch unless it cannot be serviced via Dispatch."
For example, if you have a problem with your scanner, which is something that cannot be serviced by Dispatch, you should therefore call Dispatch about it, repeatedly.
Next they'll be telling us to please limit your visits to the yard, unless of course you cannot get to the yard, in which case you can come as often as you like.
Or, hey, a golf metaphor! "You can use a 3-wood as a putter, but only if you don't have a 3-wood."
For example, if you have a problem with your scanner, which is something that cannot be serviced by Dispatch, you should therefore call Dispatch about it, repeatedly.
Next they'll be telling us to please limit your visits to the yard, unless of course you cannot get to the yard, in which case you can come as often as you like.
Or, hey, a golf metaphor! "You can use a 3-wood as a putter, but only if you don't have a 3-wood."
If you guys sat up in dispatch you would be amazed at the number of calls that come in for honestly little to no reason. Can I get directions? Are we busy? How is it going? We also get drivers that will call in loaded info and things like that. Stuff that can be done on the Qcomm should be. That frees the dispatchers to take calls from drivers and customers with stuff that they need to talk to them about. I don't think the majority of this group really understands that, but that is because they are probably the people who already follow this logic. IMHO.
We don't call in much at all. Except for when we don't get load info or when we have a pick up issue or unloading issue. The other issue is if we are going to shower and want to verify there is nothing in the works for us. We have however only had a handful of qc responses sent back. So if the response to qc mssgs. Is going to get better and sent back, oh say, within a 15 minute time limit which is a respectable amount of time that would be a great deal.
chefdennis
Veteran Expediter
I am feelin ya on the books Xiggi....My daughter moved in yesterday...while i wasn't there for the move...the checkbook took a big hit yesterday...
So to offset these "college" expenses, Got one...Goshen, Ind to Sterling Heights Mich...5days, 5 runs....real good settlement coming...Thanks Dispatch...
So to offset these "college" expenses, Got one...Goshen, Ind to Sterling Heights Mich...5days, 5 runs....real good settlement coming...Thanks Dispatch...
I would be of the opinion 15 minutes is much to slow. I do think people should not call with menial stuff.
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I just threw that out there. A previous carrier had a mandatory 15 minute response time. Meaning that was the max, it usually came back quicker than that. They were very strict on that point with dispatch in return for us using the qc for menial tasks.
On another note, we emptied about 130 this morning and next thing we knew it was 11 am. What a good sleep. Rested and ready now. Hopefully we can get one out of braveland to finish up the week.
On another note, we emptied about 130 this morning and next thing we knew it was 11 am. What a good sleep. Rested and ready now. Hopefully we can get one out of braveland to finish up the week.
Whom would that be.
I'm with xiggi. 15 minutes is way too long. Often dispatch mentally assigns far less importance to a QC message, naturally because they are dealing with more immediate issues as when they are on the phone. But when dispatch sends out a QC message, they expect a rapid response from us. It's a goose-gander thing. I've had times when 4 or 5 questions can be asked and answered on the phone in under a minute, yet it can take an hour and a half for the same conversation to take place via the QC.
There's nothing more infuriating than being at the shipper and needing a pickup number or some other important information, and sending a QC message of, "I need a pickup number for this", and 30 minutes goes by without a response of any kind. It should be more like a minute, even if the response is nothing more than, "Hang on, getting it". Otherwise we don't know anything... we don't know if the QC is working, if we're being ignored, or if our messages are even being read in the first place. We don't know.
(Well, OK, it's not as infuriating as what happened to me last Friday, but I think we've got that one straightened out).
An unanswered QC message is exactly the same as calling in and being placed on HOLD, for the exact same amount of time. Dispatchers need to be aware of that.
Promptly answered QC messages is the litmus test of good communication. You can quote me on that.
It is the canary in the mine for communication, priorities, and respect. If handled properly, even communication that could and should be handled over the phone can often be handled very efficiently via the QC.
I'm at a shipper, and the shipper has no clue why I'm there. I send that information via QC to dispatch, along with a contact name and phone number at the shipper. That's important stuff, and is usually handled on the phone because it requires immediate attention. But if dispatch assigns the same exact importance to the QC as they do the phone, then a phone call isn't necessary.
There's nothing more infuriating than being at the shipper and needing a pickup number or some other important information, and sending a QC message of, "I need a pickup number for this", and 30 minutes goes by without a response of any kind. It should be more like a minute, even if the response is nothing more than, "Hang on, getting it". Otherwise we don't know anything... we don't know if the QC is working, if we're being ignored, or if our messages are even being read in the first place. We don't know.
(Well, OK, it's not as infuriating as what happened to me last Friday, but I think we've got that one straightened out).
An unanswered QC message is exactly the same as calling in and being placed on HOLD, for the exact same amount of time. Dispatchers need to be aware of that.
Promptly answered QC messages is the litmus test of good communication. You can quote me on that.
It is the canary in the mine for communication, priorities, and respect. If handled properly, even communication that could and should be handled over the phone can often be handled very efficiently via the QC.
I'm at a shipper, and the shipper has no clue why I'm there. I send that information via QC to dispatch, along with a contact name and phone number at the shipper. That's important stuff, and is usually handled on the phone because it requires immediate attention. But if dispatch assigns the same exact importance to the QC as they do the phone, then a phone call isn't necessary.
I agree....to a point. I dont trust the QC to send an urgent msg. There has been too many times that Ive been waiting on load info and not get it. Call in and find out the dispatcher sent the info out 15-20 minutes ago, but QC hasnt got it to me yet. If Im at a shipper or reciever needing info. dispatch will be getting a phone call.
Mac 22: G'Day Mate!