Anyone ever had a problem like this on a dock.

[Broompilot]

Got to the delivery. Customer would not sign for freight after they unloaded it. I demanded than put it back on the truck I will be happy to take it back 1,248 miles. No wait until morning and we will get it fugured out said the customer.

NO, NO , NO , I said your not gona sign than put it back in the truck you had no business unloading this freight if you were not intending on signing for it. Regardless of your internal problems, I picked it up at the address I was dispatched to and delivered it to your dock either sign or put it back in the truck.

Eventually they signed, than guess what? Told our carrier that they did not recieve the frieght I had to IMM fax the signiture to my office to prove to our customer that I had completed my job (30 hours later.

What have you done in the past???? In this situation.

 

[Glen Rice]

Call dispatch and let them handle it. It should not be your place to have to argue with the jerk. How does that saying go about wrestling a pig, no one wins but the pig likes it? Sounds like the pig on the dock may have just been wrestling with you to show you who he thought was boss.

 

[davekc]

As mentioned,call dispatch, then go out and go to sleep. Let dispatch charge them for detention time until the morning when they are ready to sign.
Gotta keep the customer happy.
I am not completely unloaded until they sign the BOL, regardless of whether the freight is in the truck or not.

Davekc

 

[mvbn1]

I agree with Glen. Let dispatch handle the problem, but don't leave the dock until someone on your end tells you to, or, the consignee calls the law. Once you leave, your screwed.

Having a number of years doing receiving, it sounds to me like the shipper and consignee are having somekind of problem, and the consignee has no intensions of paying for the freight. Been there, done that, gotta t-shirt!

My two cents!

 

[miko]

I never experienced something like that before, but have to say, I have paperwork signed before it gets unloaded.

 

[louixo]

I've had that happen in the past more than once. My solution is ask the receiver his name. If he won't tell me I asked somebody else. Then I signed his name to the freight bill, or if I couldn't get his name I just signed an illegible signature. Works everytime. If the dock receiver was a jerk, beleive me, he had some explainging to do to prove he didn't sign.

 

[redytrk]

>I've had that happen in the past more than once. My solution
>is ask the receiver his name. If he won't tell me I asked
>somebody else. Then I signed his name to the freight bill,
>or if I couldn't get his name I just signed an illegible
>signature. Works everytime. If the dock receiver was a jerk,
>beleive me, he had some explainging to do to prove he didn't
>sign.

This is bad advise...You could be subject to all sorts of problems. Do the words fraud ring a bell?Get a boni-fide signature or let dispatch sort it out.

 

[LDB]

I'm voting with the call dispatch and then go out to the truck to wait them out on detention pay segment. At least in theory the clock doesn't stop until I msg in proof of delivery. Since I can get up to 9 hours detention pay that means I can complete my DOT break using only 1 hour of my own time while the dock dork picks his nose or whatever part of his anatomy he's picking while refusing to sign.

I had one run in June that I got to the delivery Saturday at 23:57 for a 23:59 delivery. They weren't there. I sat in the parking lot and got unloaded Sunday at noon. Out of those 12 hours I got paid for 9 of them and had a job already set for Monday morning so I would have been waiting anyway. Sometimes detention pay is a great thing. Sounds like it could be in the case you described as well.

Leo
truck 4958
73's K5LDB

Support the entire Constitution, not just the parts you like.

 

[terryandrene]

I'll weigh in on the phone dispatch option. As soon as the carrier explains the detention pay procedure to the paying party, the BOL signing will soon follow and the dock dork will, perhaps, learn a lesson from his supervisor.

Terry

 

[Broompilot]

As soon as this stuff was unloaded they took it over to a scale and started moving my freight out of site. They I believe wanted to get it onto an airplane and deal with it in the AM.

I felt I was or am responsible for the freight until I have a signature. Getting ahold of my dispatch in this rush situation meant I had to go back to my truck and look up the individuals (dispatch) number who was on duty that evening as it switches every weekend. (Long walk off dock)

So some of you are telling me to let the fright be forklifted away without a signiture or until I hear from Dispatch? I was not gona let that freight out of my site and I had never imiagned a consiginee would touch that until they signed for it. As for calling the Police I was the one ready to dial 911 its my freight until you sign for it so I felt put it back into that truck I will guard it until they were ready to sign for it.

Did get ahold of dispatch when the situation got defused, and they signed for it after she investigated it at which time I did not care to hear the story from our customer I had a signed bill and I was satisfied with that. No tempers or anything like that just me being inservitive that this freight was going no where except back on my truck if there was not gona be a signiture.

 

[raceman]

Let me suggest you use a cell phone and program your dispatch numbers into it or do as I have and get a Nextel for dispatch. Keep it with you on your person and you can call from the box or dock.

Get a hand held recorder. They are very small and about $39.00. Turn the volume up and turn it on record and you can have it in your pocket or hand. I do this with my current runs because they change them so much and then blaim me.

I suggest doing all of this and then simply get in your truck at dock lock the doors and sleep. If they want you to move tell them sign or call the police.

This happens to evryone once. Maybe you just had your once and from here on it is smooth sailing.


Raceman
OTR O/O