It has been reported that when Fred Smith started FED EX, drivers and pilots often used their own credit cards to purchase fuel. Money was tight, but the people associated with the company felt they were a part of a team. Sadly, that spirit is lacking at FED Ex CC.
What can be done to restore the feeling of teamwork between company and contractors?
1. Give contractor information necessary for them to make sound business decisions.
A, DVA should be updated on a more regular basis.
B. Automatically offer relocation to a truck that has been sitting for more than 24 hours. Also allow them to carry dwell time to offered center if they relocate.
C. Adhere to pickup standards which are in existance ie. pickup in 60 or 90 minuetes. Don't automaticvally offer to the closest truck.
D. You purchased PC Miler. Use it! Each time a pickup or delivery is made, enter the lat. and long. for that location. You will then have accurate directions, and positive mileage.
E. Listen to the people who do the work. Years ago several of us suggested drivers be given promotional mater to distrubute to customers. I understand this will be implemented soon. You didn't need to hire an MBA to come up with an already existing idea.
F. Having trouble covering discounted runs to Canada? Offer a stateside layover option. For auto runs in MI,IN,OH, and ON offer 65% (same as you pay Auto Quick).
G DVA is supposed to make multible decisions per second. However, if you want to relocate dispatch must check with planning. Does planning turn the computer off when they go hom3?
Finally, instill in Dispatchers the fact that the two most important people they talk to are the Customer and the Contractor/Driver. They are the ones who pay their wages.
So, we know that you read these posts. Are any of you ready to address these issues?
What can be done to restore the feeling of teamwork between company and contractors?
1. Give contractor information necessary for them to make sound business decisions.
A, DVA should be updated on a more regular basis.
B. Automatically offer relocation to a truck that has been sitting for more than 24 hours. Also allow them to carry dwell time to offered center if they relocate.
C. Adhere to pickup standards which are in existance ie. pickup in 60 or 90 minuetes. Don't automaticvally offer to the closest truck.
D. You purchased PC Miler. Use it! Each time a pickup or delivery is made, enter the lat. and long. for that location. You will then have accurate directions, and positive mileage.
E. Listen to the people who do the work. Years ago several of us suggested drivers be given promotional mater to distrubute to customers. I understand this will be implemented soon. You didn't need to hire an MBA to come up with an already existing idea.
F. Having trouble covering discounted runs to Canada? Offer a stateside layover option. For auto runs in MI,IN,OH, and ON offer 65% (same as you pay Auto Quick).
G DVA is supposed to make multible decisions per second. However, if you want to relocate dispatch must check with planning. Does planning turn the computer off when they go hom3?
Finally, instill in Dispatchers the fact that the two most important people they talk to are the Customer and the Contractor/Driver. They are the ones who pay their wages.
So, we know that you read these posts. Are any of you ready to address these issues?
