Here's something to chew on...
Laura and I were in Fargo, ND. We had some issues with the fuel gelling after we did everything that the techs said (anti-gel, etc). We called HinoWatch to let them know that the truck was frozen, and since its still under a warranty, to ask what they suggested. They said that the nearest dealership that could help was 160 miles away in MN and that since this was a fuel issue, it would be chalked up as DRIVER ERROR which is not covered and we would have to pay for towing/repair (we don't own the truck). They gave us the number to the dealership in MN and they gave us an idea of how to try to get this thawed out on our own (removing the fuel filter and thawing that out, which worked... but we ended up with air in the line, along with the lines being frozen/gelled... good for the filter, crap for the lines).
We decided the best thing to do would be to call a local shop. We tried 4, plus the Petro where we were stopped. The Petro said they wouldn't even fool with anything on the truck because it's a Hino. Three of the places we spoke to had no idea what a Hino is. We often got responses like, "A Keno?" or "A Teno?" or "What did you say?"
We finally found a place that would help us out, and got a tow to that place. And believe it or not, they had heard of and worked on a HINO before (not a keno or a teno). They got us thawed out, and sent us on our way.
The next day (yesterday) E1 got us a load out of the frozen tundra. On the way to the pick up, the truck started doing this great putzing down the freeway. The truck wouldn't get up above 1700 rpm and not close to minimum speed. We got loaded, and limped our way down the road hoping that driving would thaw things out and help the fuel to flow a little more. Not so much. We called the dealership to let them know what was going on. The dealership said that we shouldn't use anything but the Hino brand filter because the other ones aren't proven to work (but thats a different episode). We told him that we were going to call the Speedco that we had a PM done at to get a cross-reference for one since they couldn't do it. When we pulled into Wahpeton, ND, we had the cross-reference that we needed. They had a filter that fit, thawed us out, and off we go.
I said all that to say this... No matter what they say, it's still going to freeze--and when it does, it's your fault. After $350, we got what should have happened the first time. And, all this because Hino doesn't have a built in provision for a fuel heater. If you really want a truck that's going to be the one that's crapped out on the FL turnpike and getting different questions from the shops because they've never heard of it... then a Hino is the truck for you.