Diane and I left expeding in December, 2013. You know that and it is disclosed in my "Retired Expediter" tag and my signature.
In our three years with Landstar, there was the occasional canceled load, but it was never a bad-faith act like we saw at FedEx CC. And it never happened that we had two loads cancel in the same week.
That's one of the beauties of the agent dispatch system Landstar had (at that time). We were not forced to deal with any agent who gave us reason not to. It only happened once in three years that we "fired" an agent by telling him to take us off his list. But we had the option because decentralized dispatch gave us a huge number of agents to create relationships with and serve.
Does the freedom to fire an agent still exist at Landstar? You are not powerless or stupid. What will you do different with the agent or agents in question to keep the negative events you mention from happening again?
When I saw your post in the Landstar forum "
What Agent Do I Call?" I was surprised to see you asking that question after being with Landstar as long as you have been. I thought with your industry knowledge and communications skills, you would have mastered the system long ago.
You are right to point out my lesser knowledge regarding the current state of expediting, but that does not mean no knowledge. Just yesterday I visited at length with a Landstar driver in our gym. Last week, we visited at length with a FedEX CC White Glove team that came to use the gym. Two expediter teams are members of our gym. We never see them because they are on the road but we do talk from time to time.
Assuming things have not changed all that much with the Landstar dispatch system, allow me to refer you to this post that explains how Diane and I fully exploited the advantages this system offers. With it, we earned over $1.90 a mile for ALL MILES DRIVEN (loaded, empty, personal ... all miles) with our truck in our final year in the business. This post provides a response to the question you raised in yours.
How to Market Yourself at Landstar