I really enjoyed this blog post today from Seth Godin and have found in my experience when someone is not being kind that if I act appropriately I leave the situation with a better feeling.
Seth Godin blog today - Treating people with kindness
One theory says that if you treat people well, you're more likely to encourage them to do what you want, making all the effort pay off. Do this, get that.
Another one, which I prefer, is that you might consider treating people with kindness merely because you can. Regardless of what they choose to do in response, this is what you choose to do. Because you can.
Seth Godin blog today - Treating people with kindness
One theory says that if you treat people well, you're more likely to encourage them to do what you want, making all the effort pay off. Do this, get that.
Another one, which I prefer, is that you might consider treating people with kindness merely because you can. Regardless of what they choose to do in response, this is what you choose to do. Because you can.