BIG SCOOTER, Your first sentence was very interesting. When rateing a company, the final decision is whether I am makeing money or not. They can be the nicest people in the world, but if I can't make any money, it's time to move on. If you are not makeing any money, you won't be in business too long. As far as their dispatchers go, their job is to get the load covered. If you believe that they haven't lied to you from time to time, you are very naive. As far as makeing my own business decisions, That is one of the reasons I left them. Why would I accept a load that isn't going to make me any money? They get their cut off the top, and try to convince you that they really need help on this. If it didn't pay enough to begin with, why did they accept the load in the first place? Refuse a load, and they act like you just killed their first born. Like WILD Bill says, no third party systems. If everyone refused them, they would quit trying to cram them down your throat. If you are happy there, good for you. You should stay there. As for me, I decided to move on and I'm not sorry that I did. I am happy where I am now. You are right , my success depends on my decisions. I'm not willing to let them make the decisions for me. They are getting their money, and don't care if you go broke . There is always someone as naive as you waiting at the door, thinking you made bad decisions and they will show you how it's done. Then in a little while they are in the same position as you were.