"You have to know the drivers' personalities to know how to deal with them," says Brenda Arthur, a dispatcher who came to Roberts in 1983. "There's one couple, a husband and wife team, who was near-impossible. They took everything personally. Later I learned they were having money problems and that they had a grandchild with leukemia. The next time I talked to the wife, I asked for the grandchild's name. She was taken aback. I told her I wanted to pray for him in the Sunday school teen group I lead. Well, that broke the ice. After that, she warmed up to me."
The most carrying paragraph , someone actually prayed for a family member in need, now that was truly a Hallmark moment. God bless Brenda.