This is simply a new program that is different from the old program, especially with regard to vans at the gas pumps. It'll take a while before some of the TA locations even see a van try and use the program. Managers at TAs have a lot on their plate, and digging down into the details of a program they might not even see more than 2 or 3 times a month is low on the list. Many probably glanced at the program and saw 'same deal, different lookin' card, points don't expire and there's some restaurant promotions going on', yawn, and then went about their day. The differences in the program won't "register" in their brain until they are faced with one of those differences and have to look it up or get it clarified. Many of us have had jobs where similar things have happened with various changes in how things are done.
Just the 3 days ago I heard a fuel desk cashier telling a driver that he should sign up for a Road King card. Old habits die hard. I piped up and echoed her suggestion, but added that it's not even called Road King anymore, but is the UltraONE card. She said, "Yeah, it's UltraONE or something like that, but it's the same program."
Once more van drivers know about and start to use the program, and more TA and Petro locations see the use of it, the more knowledgeable the cashiers and managers will become, and the easier it will be to use.
I still see a lot of vans sitting at many Flying J's. Old habits die hard, but will be hastened for many come Wednesday when they get a rude awakening when the Flying J Frequent Fueler card becomes a Pilot Driver payback card.
there is a .25 cent difference from the TA here to across the street...my FREE $10.00 shower is going to cost me $12.50...now there is a bargain...
