T-mobile: YOU'RE FIRED

[AMonger]

I know there are some criteria for canceling a mobile plan without paying the escape penalty, and I have to imagine that business calls going straight to voicemail and getting the voicemail notification HOURS LATER has to be one of them. All while in a strong signal area, too.

Anybody ever have to do this? Anything you have to cite or history of calls to customer service you have to show?

 

[scottm4211]

It usually comes down to getting through to the right person ie one that can make the decision to cancel without penalty and not just some lackey with flip cards giving stock answers.

 

[paullud]

There are several ways to get out of cell phone contracts. The 2 most popular reasons I was given, no or marginal coverage at home, this is a federal law, the other usually done as a courtesy is if you had a mishap and were no longer with us.

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[dletheridge]

The only ways I know on how to get away from the cancellation fee are !) Death, 2) bankruptcy, 3) poor reception (with proof) at home, 4) repeated problems with service with documentation.

With it only happening 1 time, won't happen. To build your documentation you will have to show that you allowed t-mobile the opportunity to investigate the issue and to offer alternatives.

 

[AMonger]

The only ways I know on how to get away from the cancellation fee are !) Death, 2) bankruptcy, 3) poor reception (with proof) at home, 4) repeated problems with service with documentation.

With it only happening 1 time, won't happen. To build your documentation you will have to show that you allowed t-mobile the opportunity to investigate the issue and to offer alternatives.

This is the third occurence. I reported the first one but chalked it up to being in a marginal coverage area, where you hopscotch back and forth between their coverage and other carriers's. But I was parked at the time and had been parked overnight.

I haven't yet called then about thus time, but I'm going to.

I remember another way to get out, and that's to get THEM to cancel YOU. I don't know if it works with T-Mo, but in the past, if you talked for hours and hours in a roaming area, AT&T would cancel your account.

I guess I'm just going to have to call them and rattle their cage every time it happens to build a paper trail, or an electron trail, as it were.

 

[dletheridge]

Don't know the particulars about it, and I only have it from the person not from the company.

Someone else I know tried the do something to get cancelled route. When he tried to get started with another phone service they told him that they would require a big deposit because of the credit report. He claimed that the other phone carrier put an entry into his credit report.

 

[paullud]

Don't know the particulars about it, and I only have it from the person not from the company.

Someone else I know tried the do something to get cancelled route. When he tried to get started with another phone service they told him that they would require a big deposit because of the credit report. He claimed that the other phone carrier put an entry into his credit report.

More than likely if the cell company put something on their credit report that person used the method of not paying their bills to get canceled. Not paying sure will get you canceled with any carrier but does come with negative consequences.

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[Turtle]

AN EARLY TERMINATION FEE WILL APPLY TO EACH LINE OF SERVICE IF YOU DO NOT MAINTAIN YOUR AGREED-UPON SERVICES THROUGH THE END OF YOUR TERM FOR THAT LINE OF SERVICE, OR IF WE TERMINATE YOUR SERVICE EARLY (see Section 18).

7. Service Availability. Coverage maps only approximate our anticipated wireless coverage area outdoors; actual Service area, coverage and quality may vary and change without notice depending on a variety of factors including network capacity, terrain and weather. Outages and interruptions in Service may occur, and speed of Service varies. You agree we are not liable for problems relating to Service availability or quality.


These are from the T-Mobile Terms of Service.

It used to be that you could get out of the contract without early termination fees if you moved out of a T-Mobile coverage area or overseas. Can't do that anymore. If you file bankruptcy, you'll still incur the fee.

If they make a change to the contract (like the one about moving, or any other change that's objectionable to you), you have 15 days from the date of them notifying you of the change to cancel your contract without having to pay the fee.

A friend jumped on that opportunity when they changed the contract so that throttling occurs after the 5GB level. Another friend decided 6 months after being with T-Mobile that $200 was cheap at twice the price just to get out from under them. Another one I know moved from T-Mobile to Verizon and their plan at Verizon was $20 per month cheaper, so that paid for the early termination fee by itself within a year. She had 13 months to go on her T-Mobile contract. I also have another friend who couldn't get service in her house but could in her front or back yard, and T-Mobile wouldn't let her cancel the contract without paying the fee, so she stuck it out for 2 years and is now with Verizon.

 

[skyraider]

If your not with Verzion, you are u know whating in the wind .IMHO

 

[Fr8 Shaker]

Tell them they haven't lived up to their agreement and your cancelling. If they say you have to pay an early termination fee, tell them to sue you.

I have never heard of anyone getting sued or having it show up on their credit report.