T/A steps up to the plate

[LDB]

I am in Dallas and had an issue with the T/A here. I posted a comment through the T/A website feedback page yesterday. Today I got a phone call from their customer service representative and we had a nice conversation for several minutes. Unlike another chain who hasn't responded in over a week, T/A was quick to address my issue and has earned significant customer service points as well as more of my business in the future.

Leo Bricker, owner trucks 3034, 4958
OOIDA 677319
73's K5LDB
Highway Watch Participant, Truckerbuddy
EO Forum Moderator 1+ Years of Service
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[redytrk]

TA in Dallas? I had written the off years ago. Maybe I will give them a try again.

 

[LDB]

There's a new Love's on 45 exit 272 just a few miles back toward Houston. I'm going to try it next time. I didn't know it was there or I might have stopped this time. I'm moving more toward T/A because the Landstar discount makes them about as good price as anywhere and I can use the Comdata card. The Dallas location is better than the J across the street but unless you spend money inside they charge you to park. That keeps it a little nicer and cleaner though. Anyway, I'm definitely impressed with their corporate responding to my comments, unlike another chain that doesn't respond at all.

Leo Bricker, owner trucks 3034, 4958
OOIDA 677319
73's K5LDB
Highway Watch Participant, Truckerbuddy
EO Forum Moderator 1+ Years of Service
-----
Support the entire Constitution, not just the parts you like.

 

[klippencott]

Leo,
I live in Dallas and that Love's your talking about is a really nice one. I got into town late on Thanksgiving and didn't feel like driving up to the north side where I live so I spent the night in that Love's parking lot. I was a little concerned about staying there cause of the area of town but I didn't have any problems. I took a good look at the neighborhood the next morning. It was old but very clean. There are routine problems at the T/A and J but nothing so far at Love's.

There is another really nice Love's about half-way between Dallas and Sherman on US-75 exit 248 (Anna)heading towards Tulsa. I've owned a farm right down the road from there for 20 years, it is one of the safest places on earth.

 

[Tennesseahawk]

There's a truckstop in Italy, which is just south of Dallas on 35E. Ironically, it's called Italy Truckstop. Dusty lot, but nice and quiet when I was there. Store was clean too.

 

[RichM]

I am probably going back to T/A's since Pilot decided to get cheap wwith reward points. I have had issues with the Flying J miserable incompetent clerks so I refuse to go there. I like the TA's in Cartersville GA,San Antonio, and Eloy AZ as some of the best in the T/A chain. Now most Loves are pretty decent and in the SouthEast Wilco's are ok.

 

[Broompilot]

In Anna Park at Loves but the restaurant accross the street not accross 75 (truck stop) great food and service. Other services are questionalbe.

 

[mrgoodtude]

Hey Leo,
Grats on service with T/A I never was that big a fan of a place that doesn't post their fuel prices on the street but call me crazy as this past year I gave them a try and oila my fuel milage bumped considerably.
Till this year you couldn't convince me of a difference in quality of diesel but I am sold now (I should have listened to the older drivers).
When do we get to see the new truck?

 

[LDB]

Hopefully soon. I sent in the photos since they can't be uploaded right now so it's just a matter of when they get time to post a thread with them.

Leo Bricker, owner trucks 3034, 4958
OOIDA 677319
73's K5LDB
Highway Watch Participant, Truckerbuddy
EO Forum Moderator 1+ Years of Service
-----
Support the entire Constitution, not just the parts you like.

 

[RichM]

Could it be that T/A does not heat their fuel?? Hmmmm. I told a friend that wanders around with a RV about the rumor that Flying J heats their fuel.The other day he told me,he had been in Albuquerque NM and the outside temp was 58,the temp of the fuel coming out of the Flying J west of town was a nice even 100.