We had a T300 Kenworth towed in to this location 4/18/12 to have the turbo replaced. The truck was losing power so the drivers pull off the Hwy and I sent a service truck to them. The service guy came out and checked the truck over then said the bearings was going out in the turbo. So we had it towed to this KW dealer and that is when the nightmare began. After putting a new turbo on the truck they sent it back on the road with out making sure there was the right amount of oil was in this truck. They said they couldn't check the oil because the dip stick was broke off. I told them to make sure there is enough oil in this truck.
Well they sent the truck back out on the road four and one half gallons low on oil. The truck ran fine before it got to this dealer and now it knocks and they are trying to saying everything under the sun was wrong but the root of the cause ( which was lack of Oil). After two weeks of dealing with the lies and refusing to tell me what was going on with our own truck, I called a wrecker to tow this truck to another location. Now they closed a 7 pm their time and the tow truck was there at 6:10 pm their time. But they was refusing to let our truck out of their shop. The bill was paid, You see they didn't think I would have the truck towed out to another shop. When the wrecker showed up, they called the General Manager and the Shop Manager who I feel was trying to cover something up and hide things from us. They both come running back to the dealership to stop the truck from being removed. I had to get nasty and tell them that I would call the police if they keep refusing to let our truck be towed from the place. They even tried to say the bill wasn't paid, which Tricia had faxed over to them over an hour earlier. Our bank showed they already taken the money out of our account. Which had me going off on these people.
The truck got to the other shop and they said the reason for failure was lack of oil. The number six cylinder piston had melted and KENWORTH tried to say it was other things that cause it. Now my wife likes Kenworth trucks and I like Freightliner trucks. I win the fight on the place with better service. Which is Freightliner. I will share more things as this unfolds next week.
Well they sent the truck back out on the road four and one half gallons low on oil. The truck ran fine before it got to this dealer and now it knocks and they are trying to saying everything under the sun was wrong but the root of the cause ( which was lack of Oil). After two weeks of dealing with the lies and refusing to tell me what was going on with our own truck, I called a wrecker to tow this truck to another location. Now they closed a 7 pm their time and the tow truck was there at 6:10 pm their time. But they was refusing to let our truck out of their shop. The bill was paid, You see they didn't think I would have the truck towed out to another shop. When the wrecker showed up, they called the General Manager and the Shop Manager who I feel was trying to cover something up and hide things from us. They both come running back to the dealership to stop the truck from being removed. I had to get nasty and tell them that I would call the police if they keep refusing to let our truck be towed from the place. They even tried to say the bill wasn't paid, which Tricia had faxed over to them over an hour earlier. Our bank showed they already taken the money out of our account. Which had me going off on these people.
The truck got to the other shop and they said the reason for failure was lack of oil. The number six cylinder piston had melted and KENWORTH tried to say it was other things that cause it. Now my wife likes Kenworth trucks and I like Freightliner trucks. I win the fight on the place with better service. Which is Freightliner. I will share more things as this unfolds next week.
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