redytrk
let me ask you this; was the truck running when the starter would not shut off? Or to phrase it better, was the truck cranking when this happened?
If the people tell you that this is a common thing, it really isn't. I find watching some of the maintainance that goes on with these trucks, I am surprised that they run at all. I know that people don't think about the starter soleniod being something that should be changed periodically, but I would say it should be at least removed and disasembled to be checked with the started every 200K or so.
The circumstances (and this will give you an idea how to prevent it) from your statement and what I gathered is that the truck was stone cold and you were cranking it. With that assumption, the starter will draw massive amount of current to turn a cold engine over, hence the problem with the arcing of the contacts and possibly welding them together in the soleniod. One reason for heaters and an APU that shares the coolant with the engine.
But with all that said, let me tell you about two of my experiences with Stoops Ft. Wayne. I had asked them to do an ECM dump on my soon to be truck. I got the service manager who told me that that can't be done because that is a factory only thing. So I went to Stoops in Indy and had it done.
The second thing is I had three keys made there and I did not have the orginal key when I did this. You would think that the keys would be all the same and they would check them against each other, NO. Two were the same and the third was cut slightly different, but not one of them fit my truck. I have no clue how they cut them but they supposedly did it from the VIN. I later returned to the place early saturday morning and got the right keys. Between the two things, I just don't trust them.
The other places I don't know about.