Rigmaster qualified?

mrgoodtude · Jul 13, 2006

I have to pull a shameless plug that probably belongs in the truck forum but wanted to get the attention of all Rigmaster owners...My unit went down in Kansas City (2400 hrs on unit)from overheating so I looked up auth serv centers in the area and found Auxiliary Products on the I-35 south of KC exit #215 where I met Matt and Mike. These guy's were straight up professionals cradle to grave and I can't say enough good things about them, they repaired my unit (bad inline fuse behind motor for the elec fan) in 5 min and had me ready to go and didn't charge me anything! I was bored though so I stuck around for a few to ask some questions about the units and they had no problem taking the time to answer same. I found out that they are right next door to the American division of Rigmaster parts and assembly so parts stock is not an issue and if you ever break down they will be more than happy to help you locate parts should the repair facility be at a loss. Again sorry I had to throw this out but I have had some real bad experiences with unqualified service centers in the area of Apu service and repair hence I am real passionate about customer service and these guys rock. Rigmaster is all they do and I believe they do it well so if your in the area stop in and let them serve ya.
Mike and Cyn

mrgoodtude · Jul 13, 2006

By the way if it is not taboo to post their #913-397-6712 Thought I would throw that out there.
Mike and Cyn

ATeam · Jul 13, 2006

Carrier (the reefer company) recently started selling Pro Heat generators under the Carrier label. With their national network of reefer repair facilities, that may be good news for folks seeking generator service for that brand. Onan also has a large national network of service facilities for their gensets.

davekc · Jul 13, 2006

Good to know on the rigmasters as we have one on one of our trucks. So far it has been durable. Only repair so far is a broken alternator belt. The proheat so far has been decent but that is based on a short amount of time on a new truck. Truckgen has been pretty reliable as well and anything basic can be done at a Kabota dealer. Carrier is a big new network for proheat as mentioned, and Thermoking is doing the Tripack. They look the same but are different internally.

Davekc
owner
22 years
PantherII
EO moderator