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Pep boys:Nightmare:Duncan ville TX(Dallas)

skyraider

skyraider

Veteran Expediter
US Navy
A buddy of mine Ed goes to Pep-boys for an oil change there. So hes watching his van being lifted up and low and behold they crunch it into the overhead, break his cb antenna, and dent the top of his cargo van. It gets better, the guy changes the oil, but forgets to change the filter. So ED has to tell him to change the filter, the oil changing guy didn't know how to get it off. So ED shows him how, ok good so far. Then he had to show the guy how to grease the van. He didn't know how to do that either, plus Ed paid 52 bucks to train this guy..Give me a break. The roof dent is to be continued as ED files a complaint to corporate..............ain't life great/ PS The service manager was an idiot according to Ed, this story will be continued as info comes in from the field...........:(
 
G

geo

Veteran Expediter
Charter Member
Retired Expediter
US Navy
that's why you check out them out before you go there for service, so you know they know what's what
 
Dakota

Dakota

Veteran Expediter
The local walmart isn't much better. They forgot to put the cap back on the engine of my Mom's car, which made quite a mess.
Back when I had a Jeep they forgot to fasten the hood straps, thank God for the safety latch. I should have checked, but I didn't
You have to realize these places are hiring people with no experience and pay them 8 or 9 bucks an hour. Much better to take it to a dealership, and sometimes cheaper if they are running specials. Most techs at dealerships are apprentices looking on moving up and getting ASE certification, not some underpaid grease monkey. I try to avoid quick oil change places. I have a local shop I goto now.
 
Ragman

Ragman

Veteran Expediter
Retired Expediter
Dakota said:
The local walmart isn't much better. They forgot to put the cap back on the engine of my Mom's car, which made quite a mess.
Back when I had a Jeep they forgot to fasten the hood straps, thank God for the safety latch. I should have checked, but I didn't
You have to realize these places are hiring people with no experience and pay them 8 or 9 bucks an hour. Much better to take it to a dealership, and sometimes cheaper if they are running specials. Most techs at dealerships are apprentices looking on moving up and getting ASE certification, not some underpaid grease monkey. I try to avoid quick oil change places. I have a local shop I goto now.
Click to expand...

All true, but still no reason for incompitence. :eek:
 
skyraider

skyraider

Veteran Expediter
US Navy
I have used pepboys in Chattanooga and Pensacola fl in the past and got good service, waterpumps and oil changes ok. There are bad apples in every bag so to speak. Lately I hve been using the dodge dealership where I got my van and although they are more expensive, all their work has been excellent and complaints taken care of quickly. I know all dealerships are not that way...............:)
 
Ragman

Ragman

Veteran Expediter
Retired Expediter
Dakota said:
I agree, but do you really want a minimum wage worker, working on the second largest investment you own:eek:
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My point is regardless how much one is paid, the job must be done correctly. If the oil changer has no pride in the job at hand, then don't do it at all.
 
greg334

greg334

Veteran Expediter
Sorry Ed but didn't you think that it wasn't a good idea to continue after the CRUNCH you heard?

I wouldn't have been diplomatic and let the guy continue. Instead I would have had the manager explain to me how he let this idiot get hired.

By the way, I have one of my Ford cube trucks serviced at one of the Ford dealers - the one I bought it from who specialized in commercial Ford sales.

The mechanic went to the lot to get the truck to work on it, he opened the bay door, ran to the truck and jumped into it. Forgetting that the door needs to be open at 11 feet, he got it into the door only pasrt of the way taking my cab marker lights out, cracking the windshield and putting a nice dent into the roof. After 5 weeks of messing around with the repairs I finally went to pickup my cube truck up. I inspected it, it looked good to me and then I mentioned that they forgot to do the work I brought it in for in the first place - so rushed it, they got it done within a few hours. Went to pick it up, the mechanic who did the work went to get it, the porter hit the door open button and when the mechanic came around the corner, the door was at the 9 foot stage not 11 feet so as he went through the door, fiberglass and metal flew - they bought me a new box.

The moral of the story is, it doesn't matter if they are ASE certified, that doesn't mean they have common sense.
 
Ragman

Ragman

Veteran Expediter
Retired Expediter
greg334 said:
Sorry Ed but didn't you think that it wasn't a good idea to continue after the CRUNCH you heard?

I wouldn't have been diplomatic and let the guy continue. Instead I would have had the manager explain to me how he let this idiot get hired.

By the way, I have one of my Ford cube trucks serviced at one of the Ford dealers - the one I bought it from who specialized in commercial Ford sales.

The mechanic went to the lot to get the truck to work on it, he opened the bay door, ran to the truck and jumped into it. Forgetting that the door needs to be open at 11 feet, he got it into the door only pasrt of the way taking my cab marker lights out, cracking the windshield and putting a nice dent into the roof. After 5 weeks of messing around with the repairs I finally went to pickup my cube truck up. I inspected it, it looked good to me and then I mentioned that they forgot to do the work I brought it in for in the first place - so rushed it, they got it done within a few hours. Went to pick it up, the mechanic who did the work went to get it, the porter hit the door open button and when the mechanic came around the corner, the door was at the 9 foot stage not 11 feet so as he went through the door, fiberglass and metal flew - they bought me a new box.

The moral of the story is, it doesn't matter if they are ASE certified, that doesn't mean they have common sense.
Click to expand...


BINGO---- exactly my point!
 
guido4475

guido4475

Not a Member
greg334 said:
Sorry Ed but didn't you think that it wasn't a good idea to continue after the CRUNCH you heard?

I wouldn't have been diplomatic and let the guy continue. Instead I would have had the manager explain to me how he let this idiot get hired.

By the way, I have one of my Ford cube trucks serviced at one of the Ford dealers - the one I bought it from who specialized in commercial Ford sales.

The mechanic went to the lot to get the truck to work on it, he opened the bay door, ran to the truck and jumped into it. Forgetting that the door needs to be open at 11 feet, he got it into the door only pasrt of the way taking my cab marker lights out, cracking the windshield and putting a nice dent into the roof. After 5 weeks of messing around with the repairs I finally went to pickup my cube truck up. I inspected it, it looked good to me and then I mentioned that they forgot to do the work I brought it in for in the first place - so rushed it, they got it done within a few hours. Went to pick it up, the mechanic who did the work went to get it, the porter hit the door open button and when the mechanic came around the corner, the door was at the 9 foot stage not 11 feet so as he went through the door, fiberglass and metal flew - they bought me a new box.

The moral of the story is, it doesn't matter if they are ASE certified, that doesn't mean they have common sense.
Click to expand...

Ufortunate for the loss of income and downtime, but at least you got a new box out of it, and close to home on top of that.
 
dhalltoyo

dhalltoyo

Veteran Expediter
All the more reason to install a Fumoto drain valve and buy a portable drain pan.

Slide underneath on the filter side, flip the oil pan drain valve, crack the filter, wait a couple minutes, spin off old filter, wipe down filter contact area, install new filter, flip drain valve shut. Takes less than 10 minutes.
 
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