Panther Math

Moot · Mar 4, 2008

Can anyone explain Cat Scratch Division? On February 20th I incurred my first service failure with Panther. That dropped my On-Time percentage from 100% to 96%. Today after having no other service failures my On-Time percentage is down to 89%

I give the old cat a call. I listen carefully to the menu as instructed for it has changed.

Press 1 to report and accident or spill.Not applicable to my situation.

Press 2 if you wish to speak to your team leader or if you have a payroll question.

Yeah, team leader. That's who I should talk to. So I press number 2.

If this is a payroll issue press 1. To reach the Driver Hotline press 2. To hear this message again press 9.

So I press 9 because I must have missed the number to press to reach my team leader. This time I listen very, very carefully because this part of the menu may have changed also. Nothing about contacting my team leader. So I take a huge chance and put all of my chips on the driver hotline option. I close my eyes and press #2. Actually I peeked just before pressing #2. I get some more options that don't apply to me and one that allows me to hang on the line to speak with the next available person.

The next available person is very nice and I am sure she has more important things to do than to discuss my math problem. She locates the service failure and tells me that is why I am at 89%. When I ask why it has dropped from 96% last week, I am told it is a 60 day thing.

Okay, the more loads I take and deliver on time should result in an increased On-Time percentage number, right????

She can't explain, but offers to leave a message for someone who can and that I will get a call back. Being that I am into week 2 of waiting on a call back from someone in accounting, I figure I have been blown off again. But I am WRONG!

Five minutes later I get a call from another nice someone who explains the 60 day rule to me. When confronted with the fact that my percentage is dropping with time, he admits that it can't be explained because it is a computer issue. And talking with I.T. would be a waste of time. I make a comment about Oz. He picks up on it and remarks about the man behind the curtain. We share a laugh. Life is good! My On-Time percentage sucks. Oh well. Welcome to the litter box Moot.

GoGrammaGo · Mar 4, 2008

Did you remember to Press 1, for English?

Moot · Mar 4, 2008

GoGrammaGo said:
Did you remember to Press 1, for English?

That's where I strayed! I pressed 3 for Felineese.

LDB · Mar 4, 2008

It's a 60 day moving average. This may not fit your scenario but it is one possible scenario. You check your numbers and have 96% due to the on time problem you know about. Three days later you check and it's 90%. During the last 3 days you ran 1 long run. During days 58, 59 and 60 that were pushed off by the last 3 days you ran 3 short run. Those 3 dropped off to be replaced by 1 so the on time % also dropped. Hopefully that clarifies at least a little.

pelicn · Mar 4, 2008

We've had some of that "Panther Math"
We have a load on, we are aware on another load, get a 3rd load picking up at the same time as the "aware" load. Call Panther, instead of being made aware on the second load, dispatch messed up and marked "refused". (This is after talking to them on the phone for 20 minutes about the 2nd load, getting directions etc.) The second load has gone to another truck, we take the 3rd load. Check the drivers web, and there's a refusal listed.

Send message to team leader and it's fixed...but the % is still showing lower than it was before. Go figure

LDB · Mar 4, 2008

The % only updates once a day during batch processing so if it's the same day you get it fixed it won't show correctly. It should the next day though, at least according to how it was explained to me.