Load1 June chatter
- Thread starter jujubeans
- Start date
xxiv24
Expert Expediter
Not necessarily, on my load out here was given hawb #'s. Shipper had no idea what they were...he said he needed pso #'s.
After 20min lost in phone calls, I noticed my numbers matched his except mine had 2 extra 0's on it. Had I not been glancing at his paper, who knows how long it would have went on.
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xxiv24
Expert Expediter
Also, not long ago, I called dispatch for a p/u # and of course got customer service. The person had no idea what a p/u # was and proceeded to list several #'s to me asking each time if I thought that may be it....wow.
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Their are a ton of different numbers. What is one number to a 3pl is different to a shipper. Trust me they do not have it as easy as many would like to believe. They get told one thing by the customer and then have to call the customer back after the truck gets there and some number (name changes constantly) is needed. They end up looking like the bad one to the driver.
It is the same thing when we bill customer. You would be amazed at how many yet more and different numbers they often want.
Bottom line, is it is frustrating for all.
It is the same thing when we bill customer. You would be amazed at how many yet more and different numbers they often want.
Bottom line, is it is frustrating for all.
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That isn't their fault maybe the person training them. I have had multiple numbers at times and did not know which was the pickup number. If I call give me all the numbers you have if one isn't right the next one might be.
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I'm surprised you asked that, but as was noted, no necessarily.
The Customer Ref # is an in-house number that may or may not be the pickup number. It's a reference to the customer that may or may not be the shipper. If it is the pickup number, great. But if it's not, and you give that to the shipper, you look like a moron.
The NLM # tracks the load through NML and may or may not be what the shipper uses for the pickup number. I've been to several auto suppliers that needed a completely different number than the NLM number.
The Pickup # is exactly that, what the shipper needs in order to ensure we get the correct freight.
The AWB # is often the same as the pickup #, especially when picking up at air cargo at the airport, but often when picking up at an off-site warehouse where the air cargo is being stored for pickup, not always. Bax Global at Logan is like that, two warehouses at O'Hare that I know of, and one at Hartsfield is like that, where the AWB probably won't get you the freight and you need their pickup number instead.
My point is, if dispatch (or whoever books it) is actually given a pickup number, even if it's not the correct one, we should be getting it, and getting it automatically if possible. Rather than type it into the notes that we don't see, why not type it into a "pickup number" field that gets sent to us automatically (or have the notes sent to use automatically)? They gotta type it in anyway, why not type in into a field that automatically gets sent to use over the QC? That's my point.
Or multiple numbers where you just have to go through them to find the one the shipper is looking for, but at least we have them when we walk into the place.
There will certainly be times when there are incorrect numbers, it happens, no big deal. It's understandable. If dispatch is given a pickup number and it's wrong, and they have to call the customer to get the correct one, you can't really blame dispatch for that. On the other hand, if dispatch is given a pickup number and they don't give it to us, there ya go.
When I need a pickup number and I call in to get it, and it takes them like 3 seconds to give it to me, that's what gets annoying, because they had it all along and just never bothered to give it to me. I understand how busy they are, and how they can forget to send the notes on something like that. But if they're that busy, they certainly don't need to kill more time answering the phones about it. Automate it.
It's really not much different than me inputting 1 piece 1 pound when departing the shipper instead of the actual pieces and weight. Then they have to call me to get the numbers. That would, I'm sure, get really annoying really fast to our laid-back and even-keeled dispatch.
It will make it better but not perfect. You would be surprised how often a customer has no idea that his shipper may want a pu number, a po number, a ref number or anything till we call them and they call the shipper to find out. Customer service is sometimes and often not to blame.
I think most of us know and understand that. If dispatch doesn't have a number to give us, I don't think any of us still expects them to give us one anyway. If we call dispatch to get the pickup number and they don't have it and they say, "I've got nothing. Let me call the customer and I'll get back to you," that's really not a problem, because we know they never got it in the first place. It's just like pieces and weight, if they aint' got it I can't expect them to give it to me.
It's when they have it, and didn't give it to us that it's a problem.
I can't speak for everyone, but all I want is whatever dispatch has about the load. If the number is right, or wrong, or several of them, I'm fine with that, as long as I get it along with all the other pertinent information about the load (name, address, city, state, zip, contact name, whatever, etc.) and we're all on the same page.
Good morning...I am here AND thinking....
Did ya see that?...a black streak just went by me at light speed...wonder who that was?...LOL
At the yard doing my reset. Anyone have the gate code for the pool? Mine isn't working.
jujubeans
OVM Project Manager
I just got the coolest t-shirt in the mail! Thank you Turtle...it says "I'm a snake killin' Mama. Stay out of my basement!" And it's got this nasty rattler with his rather large forked tongue on the top!oh and got a couple packages for the hubby too..must be sprinter parts...
oh and got a couple packages for the hubby too..must be sprinter parts...
Last time I went swimming in one of the wash buckets, I almost had a brush shoved up my.....
.....well I think you know what I mean.
On my return trip back to Cincinnati Dollas
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