But sometimes i was really skeptic if they where telling the truth...
It may take you 6 months to believe it and not have that knee-jerk, hair-on-the-back-of-your-neck standing straight up, reaction to what you're told by Load One dispatchers, but it's true, Load One dispatchers will not lie or mislead you. They take pride in telling you the truth, the whole truth, and nothing but the truth (they also get in big trubble if they don't
).
It's been more than 6 years since I was at Panther (was there for 5 years), and ownership there has changed, so many things may have changed (though I am not aware of any), but I don't want to speak more authoritatively than I have a right to. So when I say things "are" this or that at Panther, that might not currently be the case.
Having said that, things are far more adversarial at Panther than is necessary. They will withhold pertinent information about a load that can affect your decision to accept or reject the load. They will play games about pickup and delivery times. I could go on.
Load One is the exact opposite of that.
The Golden Rule is the standard operating procedure at Load One.
You deserve to know as many of the details about a load as they know, and they'll tell you. The reverse is true, where if something weird or unexpected happens with a load, be it pieces, weight dimensions, hand load, whatever it is, let dispatch know. They deserve to know.
Imagine a cold, dark, overcast and moonless night. That's Panther. Now imagine sitting on the beach on a beautiful day in Tahiti. That's Load One.
OK, maybe got a little carried away there. Just a little. Maybe.