I think I understand better now what happened once with a truck we cross-docked with at a FedEx facility back when we were with FedEx Custom Critical.
The load was going into Canada but FedEx could find no one who was willing or able to go from the southern state in which the load picked up. We were in New York at the time and did not buy into dispatch's speech about how important this freight was for a very important customer and how we should deadhead south to get it at a money-losing rate. Later, a truck was found to do the pick up down south. We were dispatched to drive a few hundred miles to Pennsylvania to meet that truck at a FedEx facility to cross dock the freight onto our truck and take it to the Canada delivery.
Late in the night the truck arrived. It was a retired Penske cube van with a cabover cab and no sleeper. There were no markings of any kind; no company name, no DOT number, no IFTA sticker, nothing. The tires did not match, leading me to believe that the truck's owner buys used tires when the more-used tires on the truck give up the ghost. The load was a light load by straight truck standards but clearly overweight for the van, such that it rode so low on its springs I thought one might break. The truck was dirty -- as in not washed for six months dirty -- rusty, and the paint was coming off in chunks. The driver was a good-natured guy but spoke almost no English. He was from Hungary, Romania or some such place.
Because his truck was not dock high, we parked the two trucks next to each other in the lot and a fork lift came out to transfer the freight. When the truck door was opened, I saw that the large piece of freight had not been secured at all. Gravity and friction alone held it in place, if it stayed in place after being loaded. I don't think it did because it was too far forward for the forklift to reach it. The driver had no pallet grabber, bale hook or other freight handling equipment. At my suggestion, the fork lift driver lifted our pallet jack down from our truck and I used it to move the piece to the rear of the cube van where the fork lift could get it. The other driver did not know how to use a pallet jack (or maybe pretended he did not know).
With the freight now on our truck, we guided the driver through the paperwork, using sign language to indicate where he should put his signature. He had no idea what he was signing or what copies he needed to keep. Having had his freight handling problem solved and paperwork put in good order by us, he went happily on his way.
We went happily on our way too but wondered to this day, how in the world could FedEx Custom Critical come to put important freight on a truck like that? Now we know.