I wonder if it's occurred to anyone to make the comments box readable on their end, or, failing that, remove it from ours.
As for email management software, it should be easy enough to write filters, if the mail server allows it, to route keywords in the subject to different e-mail boxes. But in any case, it seems that the creation of specific e-mail aliases should be done. Like, as has been mentioned, customs@load1.
But also, instead of sending e-mails to individuals, like Tim or Angie, create aliases for tolls@load1, monthlymaint@load1, that point to the correct person's e-mail box. That way if the person in that position changes, the e-mail address stays the same. (And then when that person's e-mail changes, all IT has to do is change the pointer for the alias, instead of everyone in the fleet having to change their e-mail address for tolls or maintenance reports, etc.)
Also, if expedite@load1 is more for customers than for operations issues (contrary to the information in the Stickie at the top of the forum), then the logical solution would be to create an e-mail specifically for operations issues, like ExpDispatch@load1 or something like that, so that everyone in dispatch knows that anything in there is from a driver not a customer.
Once the e-mail boxes are set up, then it shouldn't be too much trouble to add those to the drop-downs in the QC.
And while I'm thinking about it, there should be an "other" option in the drop-down that will then give us a blank field where we can type in a specific individual's e-mail address to have the scans sent.
Lots of ideas. Clearly, I've been hanging around OVM too much.
Should we call someone 
