This is quoted from another post by the Rev earlier today, and it kind of ties into my post. My post isn't about trucking or expediting per se, but it's about customer service, two-way streets, and professionalism. I'm not sure how old the Rev is, or if this has something at all to do with getting old, and remembering that values used to exist, or if it's just this way for everyone now. Perhaps the younger just don't have a reference point of what it used to be like.
Most times I don't think about our gun laws.. other times, I'm kinda glad our laws are tighter here in Canada.. becuz you know, it's awful to say, but sometimes I can 'get' how someone can 'go postal'. Better to just not even have the option of having a gun at your disposal, I think.
Life has just become so incredibly frustrating. I have said for years now, the average family needs to have at least a part-time secretary to deal with all the crap there is to deal with in day-to-day life any more. And it's just getting worse.
Mostly my rant is specifically about communications companies. Every single one of them, cable, internet, telephone, satellite, cellphone, they're in it together. I swear they are really just one big corporation, with a whole pile of offshoots they call all different names, to trick people into thinking they're something different. I swear they laugh at their meetings when told the hundreds of daily stories about how they got this guy and that guy for $280 for terminating his contract early. But to those guys, you can bet that $280 was well worth the thought they were getting rid of whichever particular company it was that particular day. Good deal, everyone's happy.
You know, I think I have them figured out. They hire cheap labour based in India to hire their customer service calls, where the people don't speak good English... they put you on hold, several minutes at a time, and in between being bounced around from one agent to another, none of whom can serve your needs, for a minimum of one hour total per call.. all in the hopes the average working joe won't have the time or patience to stick out the whole hour.. and the ones that do? Notice this next time.. they'll come on with their heavy accent, and barely audible volume level, and while you're straining to hear and comprehend what they're saying, when they get to the nitty gritty, they inevitably speed it up, so there is zero chance of understanding. So do you say, uh ya ok, whatever.. or do you be bold and say scuse me sir, I cannot understand you.. for then you will be considered discriminatatory. In the end, after you waited the hour out, and you finally got agent #5 to get you a supervisor, oops, they've all gone home for the day, and better yet? due to the high volume of calls, a supervisor won't be able to return your call for 4 days, do you still want them to call you back? Uh, gee, nah, nevermind, I guess I'll just be over it by then eh?
Where is the customer service any more? And not just with communications companies, but it seems everywhere. It's rampant. It seems all any biz cares about any more, is the money. Who cares if they lose a customer. As long as they have them locked into a contract, which is of course, why they need contracts in the first place. They know their customer service is going to suck big time, and the only way to keep a customer for some 2 or 3 years, is to lock them in so they can't get out. If their service was good, and fairly priced, they wouldn't need to worry about people leaving for another.
Then again, maybe they would. Becuz people too, are all about the buck. Hey, for a buck less I can get the same thing from Joe Unknown down the street, instead of remaining loyal to Joe Good-Service who has given me constant fair service for the past year. I guess if people weren't like that in the first place, the companies wouldn't have become like that in return. Or was it the other way around? The old chicken/egg deal.
It seems the only two-way-street nowadays, is the one travelling north with companies ripping off their customers, and south with customers wanting to save five cents, no matter the cost in good faith.
Sometimes, I just wanna move to a tree where there aren't any communications companies, in fact, no communication at all, no marketers calling night and day, nor people asking for donations, and no need for service providers ripping people off. Buy some animals and wood, and plant a garden.
Thanks for providing the space to allow me to RANT today. I needed that!
