Well yes and no. So many drivers don't clean, calibrate and maintain the scanners that the images are often not clear enough for customs to read all the fine details. Per Anthony our customs guru:
I tell them that the scanner is an option but that sending from the shipper via fax or email or using a scan app from their phone and emailing are the first options
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I have been having intermittent issues with the scanner. Poor quality, QC not detecting scanner. Shop replaced QC cord last time which took care of some other connection issues. Talked about hard wiring scanner, but scanner was working ok at the time so passed.
Flash forward a few weeks. After delivery, scanner not detected again, then detected but wouldn't scan. I played around with several reboots for over an hour. Not my idea of fun at 1am. Then had an idea. What if it's the scanner cord that is the real problem? I picked up one for $20 at Walmart. Not only did it solve my connection issues, the scans showing on my screen have never been clearer. I would say that the scans now look perfect on my end. So maybe it's not the scanner, but the cords we have been using that have been causing clarity issues. Just a thought
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