The following is a transcript from an actual QualComm conversation between a van driver and dispatch. The names have been changed because that’s how it is done on television. Dispatcher conversation will be in uppercase type, van driver conversation in lowercase type. Just like the real thing.
Warning: Content may not be appropriate for small or medium size children, persons suffering from lucidity, persons that have been diagnosed with saneness, persons with an IQ greater than a wheel chock or persons that have dined at the J Buffet within the pervious 15 minutes.
And now Drama In Real Life.
Monday December 8,
20:54 LOAD OFFER….PICK UP AT LTL TERMINAL 09:00
20:55 accept load offer
21:36 is there a carrier pro# for this pick up?
22:17 TRY ***********. IF THIS ONE DOESN’T WORK WILL HAVE TO WAIT TIL MORNING BECAUSE THE CUSTOMER IS NOT OPEN AT NIGHT.
Tuesday December 9
08:21 ARE YOU ON A HWT LOOP? IT JUST PINGED YOU ARE GOING AWAY! (sic) FROM THE SHIPPER…
08:24 no I am not on a hwy loop. Just say no to drugs
08:43 arrive at shipper
08:55 carrier can’t locate freight without a pro#. I asked last night for a pro and was given ***********. No good
09:01 PLEASE SIT TIGHT. PAYING PARTY GETTING CORRECT P/U# & WILL ADVISE
09:26 are you on a hwy loop
09:48 are you on a hwy loop
09:50 WHAT>
09:53 are you on a hwy loop
09:55 PLEASE CLARIFY WHAT YOU ARE ASKING BY ARE YOU ON A HWY
LOOP! DO YOU NEED THE PANTHER OFFICE LOCATION?
09:55 ask (name of original dispatcher) “are you on a hwy loop” just say no to drugs.
10:38 any luck finding a pro# for this pick up
10:55 FINALLY GOT IT. ***********
10:55 thank you
11:00 phone call to dispatch explaining that the freight has the wrong consignee name, address, city and state.
The weight is 2600# not 2000# and the height is 56” and my door height is only 48”
I also inform and request from dispatch verification of detention time, hand load pay for breaking down and palletizing load and an increase in rate per mile because of weight.
11:00 DETENTION TIME BEGINS AT 11:00
11:45 AUTHORIZATION FOR RATE INCREASE HAND LOAD PAY DELIVER TO ADDRESS ON QC.
12:03 send pick info and am on my way.
All most all LTL carriers assign a pro number to every shipment. In many cases this is the only way to track or identify freight. When dealing with a LTL carrier ALWAYS ASK FOR A PRO NUMBER. Drivers, dispatchers customer reps… ASK FOR A PRO NUMBER!
Same goes for airfreight. All airfreight shipments are assigned an AIR WAY BILL (AWB)number with the exception of charter air shipments. Drivers, dispatchers customer reps…ASK FOR AN AWB NUMBER!
ALWAYS, ALWAYS ALWAYS ASK FOR PRO# OR AWB#
Warning: Content may not be appropriate for small or medium size children, persons suffering from lucidity, persons that have been diagnosed with saneness, persons with an IQ greater than a wheel chock or persons that have dined at the J Buffet within the pervious 15 minutes.
And now Drama In Real Life.
Monday December 8,
20:54 LOAD OFFER….PICK UP AT LTL TERMINAL 09:00
20:55 accept load offer
21:36 is there a carrier pro# for this pick up?
22:17 TRY ***********. IF THIS ONE DOESN’T WORK WILL HAVE TO WAIT TIL MORNING BECAUSE THE CUSTOMER IS NOT OPEN AT NIGHT.
Tuesday December 9
08:21 ARE YOU ON A HWT LOOP? IT JUST PINGED YOU ARE GOING AWAY! (sic) FROM THE SHIPPER…
08:24 no I am not on a hwy loop. Just say no to drugs
08:43 arrive at shipper
08:55 carrier can’t locate freight without a pro#. I asked last night for a pro and was given ***********. No good
09:01 PLEASE SIT TIGHT. PAYING PARTY GETTING CORRECT P/U# & WILL ADVISE
09:26 are you on a hwy loop
09:48 are you on a hwy loop
09:50 WHAT>
09:53 are you on a hwy loop
09:55 PLEASE CLARIFY WHAT YOU ARE ASKING BY ARE YOU ON A HWY
LOOP! DO YOU NEED THE PANTHER OFFICE LOCATION?
09:55 ask (name of original dispatcher) “are you on a hwy loop” just say no to drugs.
10:38 any luck finding a pro# for this pick up
10:55 FINALLY GOT IT. ***********
10:55 thank you
11:00 phone call to dispatch explaining that the freight has the wrong consignee name, address, city and state.
The weight is 2600# not 2000# and the height is 56” and my door height is only 48”
I also inform and request from dispatch verification of detention time, hand load pay for breaking down and palletizing load and an increase in rate per mile because of weight.
11:00 DETENTION TIME BEGINS AT 11:00
11:45 AUTHORIZATION FOR RATE INCREASE HAND LOAD PAY DELIVER TO ADDRESS ON QC.
12:03 send pick info and am on my way.
All most all LTL carriers assign a pro number to every shipment. In many cases this is the only way to track or identify freight. When dealing with a LTL carrier ALWAYS ASK FOR A PRO NUMBER. Drivers, dispatchers customer reps… ASK FOR A PRO NUMBER!
Same goes for airfreight. All airfreight shipments are assigned an AIR WAY BILL (AWB)number with the exception of charter air shipments. Drivers, dispatchers customer reps…ASK FOR AN AWB NUMBER!
ALWAYS, ALWAYS ALWAYS ASK FOR PRO# OR AWB#
