OK here is the update.
After calling Speedco customer service. on the 28th Tuesday (the manager in charge the day that I had the inspection done made it CLEAR to me to call corporate office) I was told by Todd (the corporate person) that he would take care getting of getting the brake inspection form to Fed EX. The guy that needed to fill out the form was not going to be to work till Thursday. I got busy until Tuesday and when I checked with safety they had got the form but it was filled out wrong. (Fed Ex safety (Betty) told me they had made 3 calls them them because the form was not filled out by the right guy) I called back to Speedco Corp, Todd. and he told me the local store faxed the form. I told him that they may have faxed the form but it was filled out by the wrong guy I also told Todd HE as the corporate rep should have followed up to make sure that the problem was fixed and it was not. I wanted to talk to HIS boss. (I left a message on on the OWNERS mailbox, no I have not heard from him) Todd told me he would e-mail me a copy of the form and I could do anything I wanted with the form. I gave him my e-mail address. After an hour I did not receive anything.
I decided to call Capital One my credit card company where the charge was made to file a complaint and get my money back. I ended up in a 3 way call with a rep from Capital One (very very helpful ) and the local store manager. He told me they faxed it last week. Told him it was filled out wrong.) He could not find the form so another one had to be filled out and the guy that needed to fill out the form would not be back to work till Thursday. I told him that my inspection was due by Friday night and it needed to be done before then.
So here on Thursday I checked and the Fed got it.
Point here, When Todd told me he would e-mail the form I thought he had a copy right there, he lied.
Another point that I told Todd. When I went into the office I put BOTH forms on the counter and said the inspection NEEDED to be on THESE (Fed Ex) forms. PLUS I had In MY HAND last inspection on FED EX forms from the Speedco in West Memphis. I don't know what else I could have done???
Point is it took almost 2 weeks many phone calls LOTS of aggravation. From the way I see it not only did the local store fail to give me the service I had clearly asked for but the corporate service rep did NOT do his job.
