Canada Crossing the border!!!!

[alborada]

My husband stay from 5:45 am this morning in Detroid becaude thay don't clear the load for a crossing the border. Who will pay this 11 h till now for a waiting and we don't know how long more , mamby will be the all weekend long. This is happend a second time with a Panther ....last time thay don't pay any thing but are truck is not a warhose any more . I need to know what is best to ask from them, thbis is not are problem and he stay for a 11 ho now ? I need a advaices and help!!!!!!!!!! Thay have to pay layover or what?

 

[alborada]

What? No one have the same situetaion or what? No one know who much I have to ask from the company or what ?What you will ask if you are at are place? He is under the load , the weekend dispatch don't know what to di and he stay for 12 h and no one know what is going one and what to do ?How fun is this Panther we going with them from one problem to other one.....I can't beliving this .............

 

[OntarioVanMan]

They (DHS) didn't return him to Canada....and go back to the processing center???

 

[Turtle]

They don't have to pay layover for border crossing delays. But, every time I've had a undue delay due to the broker dragging their feet or something else that wasn't my fault, they have paid me layover. The one time they didn't want to pay me for my time, I told them the load needed to swap, right now, to another truck. I give the broker 2 hours from the time I fax the paperwork. If they can't get it cleared within that time, I expect to be compensated.

I'll give them 2 hours, after that the time delays starts counting towards the 2 hour wait for detention, and at 4 hours after I faxed the paperwork detention should kick in. If not, they have that 2 hour window to get me offloaded and let someone else deal with it.

I have never brought a load out of Canada that used DHL as the broker and not been delayed at least 5 hours. I no longer will even accept a load across the border if the broker is DHL, not unless I get it over the QC, up front, that any delays beyond 2 hours after faxing the paperwork starts detention immediately.

If he's been sitting at the border since 5:45 this morning, he needs to tell them to pay him detention, or get the load off his truck.

 

[alborada]

OVM thay don't know whice is the city of clearence - this hapend for a second time to us. He even don;t try to cross because thay said it is not clear from this morning and usally the weekend dispatch don't know any thing about the crossing problems What a mess in this company .

 

[dieseldiva]

Can you contact the broker and see if maybe they need additional paperwork faxed or other than that maybe they would know why he's not clearing???

 

[alborada]

The load was from KY to ON. After how many hours you start to charge a deteintion and how mush is for TT? I don't have a ide? Thank s Turtle like usully you are to help

 

[OntarioVanMan]

which way is he going? Into Canada or coming into the U.S??

 

[alborada]

Yes he did but no one know from wher this auto parts come from? The dispatch don't know what to do . Thank,s for the help diseldiva I can se you know in other lights- tray to help me . Thanks you againe so much

 

[pjjjjj]

One little thing wrong along the chain, and it can hold you up for hours. One time husb heading to border, something wrong with paperwork, hadn't cleared, had to sit and wait for hours for it to be resolved, still on duty waiting, took so long he wasn't able to make the next leg of his trip becuz out of hours and load couldn't wait, therefore lost part of load opportunity $$, cuz had to drop load at carrier facilities. Guess it's the way the crow flies sometimes. Albeit, some company's crows fly a bit 'off', more often than other company's.
I've got to admit tho, if someone is stuck at the border all weekend through no fault of their own, I'd sure hope the carrier would do something for you.

 

[OntarioVanMan]

Yes he did but no one know from wher this auto parts come from? The dispatch don't know what to do . Thank,s for the help diseldiva I can se you know in other lights- tray to help me . Thanks you againe so much

You mean the paperwork doesn't have "Country of Origin" ????

 

[alborada]

OVM from KY to Kitchener, On..........

 

[OntarioVanMan]

I'll repeat question......

is he in detroit waiting for the PARS to clear???


You mean the paperwork doesn't have "Country of Origin" ??

 

[alborada]

Yes hi is in Detroit thay don't know from where this auto parts come from - from Japan or Mexico and now thay said that he will saty to Monday , when the both side is open
shiper and reciver and thay find out what is the origen of the parts.

 

[dieseldiva]

I agree with Turtle, I'd be talking to Panther about some detention pay. May not get any answers over the weekend but come Monday....................

 

[OntarioVanMan]

so the shipper is not open?

And you can't get new papers till Monday?

Ahem....NEVER...NOT EVER your husband should NOT have left the dock with that load....There are 3...THREE things that MUST be on all paperwork...COUNTRY OF ORIGIN....CURRENCY AND THE DOLLAR AMOUNT.

You tell your husband this facts....NEVER leave the dock without these 3 things on paperwork!!!

 

[Turtle]

It should all be right there on the Customs Invoice, country and city of origin. The "city of clearance" usually means the border crossing city, in this case, Windsor.
That's what he should have put on his cover sheet when he faxed it to the broker. He needs to be on the phone to the broker and find out what's going on.

 

[dieseldiva]

Yes hi is in Detroit thay don't know from where this auto parts come from - from Japan or Mexico and now thay said that he will saty to Monday , when the both side is open
shiper and reciver and thay find out what is the origen of the parts.

Sounds like the paperwork wasn't correct coming from the shipper. Do Panther drivers fax their own paperwork to the brokers or does Panther do that? I ask this because recently the Fed changed their policy on this and we now fax our paperwork to them and they fax it to the broker.

 

[OntarioVanMan]

Sounds like the paperwork wasn't correct coming from the shipper. Do Panther drivers fax their own paperwork to the brokers or does Panther do that? I ask this because recently the Fed changed their policy on this and we now fax our paperwork to them and they fax it to the broker.

And why did they do that?? Because drivers leave the dock without reading the paperwork!!! Fedex can proof the paperwork before faxing to border.

 

[dieseldiva]

And why did they do that?? Because drivers leave the dock without reading the paperwork!!! Fedex can proof the paperwork before faxing to border.

Now Ken, don't get too excited. I can't speak for the Fed's reasoning on the change but I CAN say that we had a long standing frustration just in trying to get the name of the correct broker, the correct fax number, and correct phone number. Most times it was as though NO ONE understood the process and what we needed to make it happen.

When they made the change and dispatch suddenly had to get involved, things improved quickly. I really think it was more a lack of proper training as I was getting answers from my favorite Canadian friends whose companies were staying on top of things.