Cargo Van Owner Shuts Down

sdelliott31

Expert Expediter
I am writing this more of a promise to myself and to reflect on the last 6 years of our business. We started off in 2003 with 1 cargo van with Panther, grew to a total of 17 and had some money left over to invest in a couple rental properties and even give our drivers bonuses at Christmas time. Things seemed to be good. We learned along the way on mistakes we made, how to better calculate our expenses working with fuel cards and repair shops. We were able to pay our drivers and bills and keep our families with a little extra every week, not much but at least something for our efforts. Long about 2007 that started to slowly change. Over that summer fuel started to creep up in the mid $3.00 range and loads were a little more tight over the beginning and middle of the year. However, a strong 3rd and 4th quarter and we still had a good year. We decided to compensate this with taking 3 vans off that were not as profitable and ran with 14 in 2008. No major changes other than upgrading a couple of old vans but keeping the number the same. We never bought new and would comb through local dealers and ebay and other online places to make sure we could get a decent van at $10,000 or under and thus keep our debt service where we wanted it to be.

A couple things that trigger big problems for us in 2008 was first the huge spike after memorial day in fuel. No matter what we ran, it seemed as if weekly we were just braking even if not losing money. Loads trickled down some more like the year before and we were spending more to get the same miles. We tried a lot of the tricks, 60/40 splits, performance bonuses, us paying for fuel and doing the reverse 60/40. Between my Dad and I we kept weekly fuel on spreadsheets plus years of weekly payroll broken down by truck so we new all the ins and outs. When the fuel went down in November the problem was so did the loads. By this time we were at a net loss for the year in actual cash. The other major thing that happened in 2008 was when Panther eased requirements on drivers. We went through a lot of riff raff. Sending drivers through orientation costs money, something that never really seemed to be a problem before. Plus Panthers policy change of screening drivers and putting them on the list but would not do any back ground work until you made a verbal agreement with the driver. For us we were keeping about 10 to 12 vans full, and keeping guys on the hook for an extra week or two while safety did their background was pretty tough. We did downsize to 10 mid to late summer, but the snowball was starting.

In the fall and winter the fuel was down but the loads were way down. I will give Panther a lot of credit here. Though we had our issues, we never left them and they made serious efforts to keep us going, even going through our numbers and giving us some of our escrow back to help offset fuel. I moved some payments around like I had in the past consolidated here and there and got our payments as low as we could. However, when the snowball starts to roll downhill its very hard to stop it.

By the end of the year we had actual losses and it was amazing how big of a hit we took over the summer. The fuel costs and excessive dh, really ate our savings and took what we had in our repair account. We were hands on owners. We checked our boards every day and talked to drivers. This didn't happen overnight, but I don't really blame anyone either. In January and early February we finally were at the point of having vans in for repair without money to pay for them. That was sad for me, and then having to struggle paying drivers. That really went against my character as for years we always sent out pay sheets and felt when we lost a driver there was a valid reason, but never because they didn't get what they earned. That even changed.

In February, we finally decided enough was enough after a couple runs to the hospital, with high bp and a diabetes diagnosis, and an almost heartattack. I had really let myself go. I was stressed just sat on the computer all the time, sucking down pepsi like it was water and could never sleep. I informed Panther and by the first of March all equipment returned, they actually settled with me before the 45 days that was required and I got a little money back....................to pay my bankruptcy attorney.

I was going to post on here at the time, but I was upset, felt like a failure, and couldn't decide who I was angry with, myself, Panther, drivers, or the economy. I promised myself to give it sometime and not flame on here.

Now it is the middle of May. I just checked the website today for the first time since March and read a lot of posts. The bankruptcy is proceeding and I'm on 8 pills a day. However, I am feeling a little better. I have enjoyed my family more than I have in a couple years. I know my health has changed but I feel pretty good. I know there will be some that will say that I didn't manage it right or we would not fail. I would say no we didn't but to each his/her own, and the fact is we are shut down, so draw your own conclusions there. I had a strong finance background, and my Dad was on the road for years.

I would say now that I have really thought about things, that Panther stepped up for us when we really needed it. I am greatful to them. There were a lot of things in dealing with their people that sure didn't make a lot of sense and you didn't feel like a "team" i.e. one company working with another company, but I have not regrets and would recommend Panther again. Would get back into expediting? NO. Am I prould of what we did? YES. I learned a lot about life and people, some good and some bad. I learned I had more guts than I thought I did, as I couldn't imagine starting a business again now. The thing that bothered me the most, was not the good and bad drivers, because to some we were a good owner and to some a bad owner, it was when near the end I started to hear that our company was starting to get some negative talk in the truck stops. A lot of that at the end was probably deserved and it sucked. For years, I was over sensitive to our reputation and even couldn't understand how some people were never happy. I let things get to personal. I held on to drivers longer than I should have even when they were not performing, but not to the degree that it hurt the business. We watched the numbers and made decisions. We helped a lot of people, and I don't think we hurt very many if at all, though I know someone would disagree.

I love the show "Deadliest Catch" though they are different industries, the work that we and now you all do is a lot a like. There are a lot of variables in each business unlike most that can affect how we do as owners and drivers. I have learned a lot from drivers, from companies and from owners. There are good and bad of each, but I really don't think I would change much. If anything I really respect even more today being out of the business the crap that you all put up with. I hold no hard feelings and really wish you all the best. Just becareful for those that are struggling. I didn't realize what I was doing to myself until one day my health just jumped up and bit me. Take care of yourselves. This business isn't worth dying over. I'm getting long winded here so I'll sign off, but will probably post on here from time to time.

Best Wishes to All and Drive Safe!
 
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ATeam

Senior Member
Retired Expediter
Mr. Elliott,

Thank you for sharing your story in the dignified, self-respectful, responsible and open way you did. Your ability to accept your circumstances as your own is moving and inspiring. I wish you the very best as you move forward and have no doubt that you will find your way to better days ahead.
 

sdelliott31

Expert Expediter
Appreciate it. Had a lot of time to reflect on things and sort through all the garbage. Better days are here overall. I always wave at a truck coming through Chenoa on Route 24 when I see them. Geez, after rereading that its like a thesis, no wonder why my hands are cramped. Sorry all :)
 

pelicn

Veteran Expediter
Although it's sad to hear your story, you are to be commended. For those that might be in your situation now, or could be in your situation in the future, your post is excellent.
It's good to hear that you didn't allow your health to deteriorate further, and that you are on the road to recovery. Thank you for sharing this painful journey with us. We can all learn from it.
Don't be a stranger, we can continue to learn from your experience.
 

cheri1122

Veteran Expediter
Driver
For what it's worth, I didn't read 'failure' in your story - I read courage, intelligence, and character. Sometimes, it's just as the tagline says: "Just when you think things are going swell, the swell hits you in the face."
Kudos for saving your health and your sanity - the money you can find elsewhere, and no doubt you will.
 

chefdennis

Veteran Expediter
Cheri wrote:

For what it's worth, I didn't read 'failure' in your story - I read courage, intelligence, and character.

I can totally agree with the above statement...

As the owner of more then a few small businesses, some that have worked and are still going, others that failed for whatever reason, i can understand your feelings. The fact6 that you chose to sit back and reflect before you came here to tell your story speaks to the person you are...Hold your head up, don't look back, enjoy your family, improve your health and move in whatever direction you feel works for you.....

Congrats on being the type person you are.....
 

greg334

Veteran Expediter
Whoa, wait a minute there bucko.....

Steven, first thing I have to say is I am sorry for you leaving. I know what it is like.. believe me BUT....

I am having trouble with this....

First doesn't Panther provide any FSC to offset the cost of fuel?

Before you answer that, I understand work is down a lot but even with the DH involved, there is some relief, right?

Second, unlike FedEx and others, did you take advantage of Panther allowing you to look beyond panther for work?

I mean you are not based in Detroit, so I would assume that if you hit the road up in Chi town and made some contacts there for local work, you may have gotten through these hard times.

I am sorry that you did go through all that and what happened.
 

sdelliott31

Expert Expediter
Hi Greg. I think you and I debated some issues before the election. Well first off I want to qualify I'm not bashing transportation or anyone here. I had a hard time at first but I do understand that some make it and some don't and I love the business but I wanted to tell my story so if it helps someone out, or gives someone some hope then I feel I was able to help.

You are correct we did receive FSC. In fact at one time Panther upped our up front rate from 45% to 55%. I think what did it for us is we had drivers that were not happy because loads were getting tougher to go by. So, we did a lot of repositioning of our own, therefore we did some moves on our dime. That is part of the business for sure. I'm just saying trying to balance keeping drivers happy with keeping expenses down was for us a tough thing, especially when fuel was so high.

I could have done some things differently. I probably should have downsized before I did. Panther taking 105.00 a week out or whatever multiplied by 17 or even 10 trucks is a lot of overhead to begin with. That cost did not change. However fuel prices increased, loads dropped, had a hard time keeping enough drivers, and then the reduced loads, which we took, as some money was better than none. It all added up into one nice big snowball. We looked at straight trucks once and just didn't want to get that deep, probably another mistake. Probably had too many eggs in one basket and could have moved a few vans to another carrier. But when things seemed to be going good, you try to keep it going and expect it to turn around.

To answer your other question, no we just took loads for Panther and did not cover our DOT and run other loads. We of course looked for backhauls but for us and for cargos in general are hard to come by. We felt that we worked for Panther and didn't want to violate any terms of our contracts. I will take the good criticism with the bad on this. I know there is money in the business, we were making it. For us we just didn't make some of the right moves to keep us going.
 

davekc

Senior Moderator
Staff member
Fleet Owner
What a rough situation. Hopefully everything works out. Can't say much more than what has been said. Your situation is one felt by many, including people outside of our industry.
"When one door closes, another will open".
We wish you well.

On a side note, to the best of my knowledge, Panther has always paid a FSC except in a rare instance. I don't believe out of our fleet we have ran a non FSC load this year.
 

BillChaffey

Veteran Expediter
Owner/Operator
US Navy
#1. I sincerely hope "sdelliott31" gets his health & business back. In that order. Although I personally feel he tried to get to big (17 Vans) too soon.
 

sdelliott31

Expert Expediter
Thanks to all. I appreciate the kind words and overall thoughts. Ontario, I think you are right. It seemed for us last fall when fuel dropped (and I speak for us only) that we lost a lot in loads, which hurt debt service and overall income. In addition the FSC dropped,which it should, but for us the overall loads hurt. It doesn't take long to get yourself in trouble when you have 2 or 3 bad weeks running a fleet. In hindsight as well, I feel we should have capped our numbers in the good times at 10-12 vans. I think we got in a little bit too heavy, so when the economy started to change it took longer to reduce the size and quite possibly when things were running well there was enough money to hide some of the leaking expenses. Like I said, though some of the people could be difficult at Panther, when the chips were down, they were there to help us and I give them a lot of credit as I am sure they were feeling the pain as well. We probably did try to grow to fast. We got good deals on our equipment and stayed under the market value even figuring a couple years of high miles in, but you have to keep them busy and Panther fees are ever present, so you have to keep that in mind even when things are going great. Like I said I'm not here to whine, I'm past that. I really wanted to do this for mental therapy and like I said if it helps someone then great, but I have the utmost respect for what is being done out there and hold your heads high.
 

greg334

Veteran Expediter
Thanks Steve, I wasn't trying to pick on you but to teach others a bit of what some have gone through.

I hope the best for you.
 

sdelliott31

Expert Expediter
No worries Greg. When you post you open yourself up for good and bad. I look at it as you said, a learning experience.
 

Falligator

Expert Expediter
Sorry to hear ya leavin....u was a good fleet owner to me I can attest to that.....And you paid every Friday. And I appreciated the knowledge I accured and was how I learned the ropes....:)


ShawnF
The Phone Stalker....:cool:
 

sdelliott31

Expert Expediter
Hey Shawn! Been a long time. Checked out your myspace, Great Pics. Thanks for the message. Sounds like you are doing well. Good luck and be safe out there - Steve
 

Falligator

Expert Expediter
Things could be better out there tho.....but this week was pretty good. Hope things get better 4 ya.:) thx for checkin out my pics
 

nestor7

Seasoned Expediter
Great story in that you gave it your all. I don't think you failed. I wish you all the best in the future.
 

blizzard2014

Veteran Expediter
Driver
Hey. I once talked with you in Dallas Texas. You were the guy with the black elite services van right? Your brother was also driving for you "and he backed up the van on a two lane highway in the middle of the night and hit a car!" I think we were talking about him when I got a short run and had to leave out of the Flying J parking lot. Well, don't feel bad, a lot of people have been going out of business recently.

I "just like you" jumped the gun and went out and financed a used van because I wanted to make that extra 30 cents a mile. But little did I know, I was headed down a long and dark road. I ended up working for over 1 and a half years on the road and only had like 7k in the bank when I turned my van into the repo yard. And the only reason I had that 7k saved up was because I did not pay any bills for three months.

I saw what was about to happen with the automotive industry and saved up and bought a van cash. I too am in the middle of filing chapter seven and starting over. I worked hard too. I was available for 1 and a half years straight. I only went home three times for no longer than three days at a time. I live in California. So it was very hard for me to get into and out of California. But after all that time, effort, and hard work, I ended up breaking even.

I always end up breaking even as a driver. I would start the year with 7k and end the year with 7k. And the first time things slow down or I decide to take a week off, all of my savings would get wiped out. You can't make money on todays expedite rates unless you run a gazillion miles. We all know that ain't going to happen anytime soon "unless you are a preferred driver or team!" So, hold your head up and things will get better for you.
 
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