Are you true owner operator? with FCC

tavrin

Expert Expediter
I was asked a question and would like to bring it to the form. Are you a true owner operators when your are leased to FedEx CC? I was leased for 1 year as an “E†unit and would like to compare the two.

I do own my truck and pay my insurance and base plates. I can take off whenever I want to a point. FedEx will call if they need your truck and I have heard of them threatening to fire because the driver took off 2-3 months and the c-link and insurance was through FedEx. I guess you can’t just take off any amount of time you want. Then there is the loads they find you but you don’t have to take them like a company driver would. HMMMM or do you? Well if you don’t then it gets marked against you . What about the attitude from the dispatcher if you don’t take that run? They quote your truck t the customer (because you are in the area) before offering the load to you, assuming you will take it even if the pay is well below what an expedite truck should get. If you had a business selling “gadgets“, would you let your salesman sell them without asking you what price you would sell them for? Also, we all know what happens when we don’t take the low paying loads, you get passed on other ones. We all know (or should be aware) that there is favoritism at FCC but they say I doesn’t happen. So its best to take as many loads as they give, like a company driver. Well, at least we have the freedom to be the professional driver and the trust of the company to get the job done not like a company driver told where, when and how to do the job. Wait a second! They do baby sit us…they tell us the route to take, ping us if we are running late (most the time it is caused by being loaded late at the shipper or being stuck in a fuel line, cause you can’t load your comdata card before pickup) they don’t give us the customer‘s phone number to get “correct†local directions. If you ask them to can the customer and see if you can pick up early, they say the customer said no. But you get there and ask the customer they say something different. Then, when you depart your shipper you are supposed t go straight through, but if you get there earlier than your delivery time and have to wait (sometimes for hours) you will not get paid for that time. But if you know you have extra time and maybe you want to stop and shower or eat and know you will still make it to delivery on time, you will get pinged and dispatch will ask why you are stopped. Well, at least its my truck. At least they don’t tell us where to go after we delivery. Oh yeah, I forgot, they send us to express centers where you can get skipped if there is a closer truck to the customer then you .

I guess if your break it down like that I a glorified company driver
 

Broompilot

Veteran Expediter
Baby Sitting SUMS IT UP. Nicely put could not agree more. So glad to be at a company that treats me like who I am A Professional Business Owner...........
 

RichM

Veteran Expediter
Charter Member
Excellent post and that pretty much describes it as it is. You are Power pure and simple. Your personal agenda means nothing. It used to be much worse. You had forced dispatch and forced layovers.
Can you remember the days when a truck delivered into your home area and immeadiately was put ahead of you on the dispatch baord. Guys that lived in Detroit or Indy could go to sleep at 2300 and be #2 on the board. In the morning when they woke up they could easily be bounced down to# 9-10.

However this is known to all,I agree that you are not a truly independent owner operator but must work within thier system. If you don't like it there is no way you can change it so you either accept their policies or leave.

I had almost 20 years in with them. Due to some health issues I cancelled my lease last month. I received absolutely nothing from them saying,"Good luck, Good bye ,Thanks for your Efforts, Hope you are well etc." Since I no longer contributed to their bottom line, I no longer existed. But thats business,so my advice is to watch your business,forget about favors ( as they do not get remembered) and think ONLY of your bottom line. Good luck
 

ATeam

Senior Member
Retired Expediter
Asking if you are a "true owner-operator" with FedEx is kind of like asking if you are a "real truck driver" driving just a straight truck. While the conversation can go on and on, in the end it does not matter. If you don't like it where you are, leave. If you want to be a "real truck driver" buy yourself a big rig with an 18 speed transmission. If you want to be a "real owner-operator" get your own authority and enjoy!
 

ATeam

Senior Member
Retired Expediter
>I had almost 20 years in with them. Due to some health
>issues I cancelled my lease last month. I received
>absolutely nothing from them saying,"Good luck, Good bye
>,Thanks for your Efforts, Hope you are well etc." Since I
>no longer contributed to their bottom line, I no longer
>existed. But thats business,so my advice is to watch your
>business,forget about favors ( as they do not get
>remembered) and think ONLY of your bottom line. Good luck

Well said, Rich. For newbies reading this, if you are looking for a company that treats you like family, FedEx is not it. Like Rich said, "that's business," and FedEx is all about business. For warm-fuzzies a smaller carrier may be the better choice.
 

greg334

Veteran Expediter
Phil, I am surprise - ouch.

Well I am not going to defend FedEx, but as someone who is used to working with and for very large companies - this is life in the real big business world.

I won't say anything else because I will p*ss people off.
 

tavrin

Expert Expediter
Phil, I am surprise - ouch.
Well I am not going to defend FedEx, but as someone who is used to working with and for very large companies - this is life in the real big business world.

I won't say anything else because I will p*ss people off


Well then why cant i run my business to maybe they should look at these problems to there so eager to change the contract just change the little things take care of you people and you wont have to buy them off
 

raceman

Veteran Expediter
rfrogger, I had hoped someone else would address your question about a union. Maybe they did not answer on purpose. Man o man you do not want that and a union would really not address the original post anyway.

This business is about as good as it can get. For the most part you are an O/O but you are getting help with a number of things from the compnay you are leased on with. If you are honest with yourself you get those things for a pretty good rate. Look into running under your own authority and what they will cost plus don't forget to take into account what it takes to collect your pay on your own.

Now a union serves no real purpose anywhere these days, in my opinion much less in this business. I own my truck, I choose what I do and what I don't and I pay no one one cent in dues in order to do this. I represent myself and if I make a bad or good decision I pay or benefit and no one else gets anything from me nor to I need anyones input during this decision making. If folks are with companies they do not feel good with it is their fault. A union simply does not help this situation. If you feel you need a union, get yourself in with the Teamsters and then you work they all want to.

This is all my own opinion please don't go crazy over it. I like doing it my way good or bad. I sleep better at night either way. If I am loosing sleep it is my fault.

Raceman
OTR O/O
 

rfrogger120

Expert Expediter
RACEMAN I know this is just your opinion, but you dont know how wrong you are when you say " a union has no purpose these days" you must live in a "right to work state" as a former union rep. I have personally seen working conditions improve and most importantly wages increase because of union invovlment. I have personally saved several co-workers jobs because being union, and without a union, I am 100% sure they would have lost there jobs. Having a union in expediting will only make your life more better and more secure. Just ask any driver at UPS. In my opinion it would'nt hurt at all, besides paying the weekly dues.
 

Tennesseahawk

Veteran Expediter
Hate to sound like Phoenix on Mystery Men, but here goes. True independence can only be gained if you're trully independant.

"If I claim to be a wise man, it surely means that I don't know." - Kansas
 

cheri1122

Veteran Expediter
Driver
The people who leave when they don't like it, as ATeam advises, may or may not find a place elsewhere that they like more, but it's the people who stay, and try to change things, that make it better for all of us.
 

Jefferson3000

Expert Expediter
Hahaha! Tennessee, you have endeared yourself to me, if for no other reason than quoting Mystery Men. A Kansas fan too? Whoa! BTW....Kerry Livgren released a new project last year....:)


Drive Safe!

Jeff
 

davekc

Senior Moderator
Staff member
Fleet Owner
Rich,
They should have at least acknowledge your service.
"Praise the Fedex dispatchers"? Not sure I see it based on this thread. All of the large companies esentially operate the same way.








Davekc
owner
22 years
PantherII
EO moderator
 

targuard86

Expert Expediter
Maybe I’m an anomaly but I have never been treated with anything but respect by anyone at FCC. I’ve never been asked when one of my trucks would be back in service; I’ve never been harassed by a dispatcher needing a load covered nor have I have ever had one of my drivers tell me they were abused as Tarvin says he was. I’ve also never seen favoritism show its ugly head.

What I have seen is a multimillion dollar business being run by business people who know what it takes to run a large company and know that they have to answer to stockholders and board members. I agree, things could be better at FCC but I honestly think they try every day to make it better for the entire company. Even with my 6 trucks (not all at FCC) I can see that you will never please everyone but you must constantly weigh the needs of the individual with that of the company as a whole. While we’re making those difficult decisions we must not forget that this business would not be a business without the drivers and owner operators who actually do the work of moving freight from point A to B.

As far as suggesting a route, that should be appreciated. They have a computer system that generates the directions based on where the qualcom says you are and the customers address. They will readily admit that sometimes its wrong or not the best route to take but I can’t imagine a group of FCC executives sitting around a board room table and saying, “hay, lets make a habit of giving wrong directions.†We must remember, when we fail, FCC as a whole fails. The customer will never say truck # DR-XXXX was late; they will say “we don’t use FCC anymore because they were late.â€

I see absolutely no reason a truck should need to fuel up after getting the load and taking the chance of getting stuck in a fuel line. If you run your business so close to the edge that you can’t leave enough money on your comdata card to go to the shipper full of fuel, you don’t need to be in expediting as an owner operator. If the run is so long as to require you to fuel up in route, that’s another story. I believe in being proactive. If you pull into the truck stop and the line is long, or even if it’s not long, I believe you should send dispatch a free form message telling them that due to the length of the run you have to get fuel and you’re not sure how long it will take because of congestion at the fuel island. That tells them why you are not moving so when their customer calls when they see you not moving on the FedEx tracking page, dispatch will have an answer and not have to bug you or have to tell the customer they don’t know but will find out. Actually, if you’re a single driver, the longest run you can take in an E unit is 550 miles and most trucks will do that on a full tank so……….no sympathy from me on this issue.

FCC is not perfect but I do believe they try their best and I feel it’s the best place for my trucks to be. I’ve never had an issue that my CC didn’t respond to immediately and provide me the answers I need to run my business.
 

Broompilot

Veteran Expediter
Respect I got, profitablity at FECC I DID NOT.... You are a # you are a truck you are not a person with any life... Dispatchers were great but corporate tied everyones hands including the O/O.

Read Rich Ms quote you are nothing nobody ever, ever ever leave and see if they care less... NOBODY a # do not forget it its a fact lived it been there done it. No thanks I want credit when I go above and beyond thats how people as far as I figure it crawl up a corporate ladder and I want to be acknowledge for my accomplishments and to have it benefit me and my family for my time out here.

Why else are we out here? To view North America thru a windshield?
 

ATeam

Senior Member
Retired Expediter
>I was asked a question and would like to bring it to the
>form. Are you a true owner operators when your are leased
>to FedEx CC? I was leased for 1 year as an “E†unit and
>would like to compare the two.

OK. Allow me the luxury of a more considered reply.

>I do own my truck and pay my insurance and base plates.

As a "true" OO would.

I
>can take off whenever I want to a point. FedEx will call if
>they need your truck and I have heard of them threatening to
>fire because the driver took off 2-3 months and the c-link
>and insurance was through FedEx. I guess you can’t just
>take off any amount of time you want.

I just reviewed our contract and Contractor Helper book. No mention of availability requirements is made. There are performance incentives and awards if you are available (in service) 70% or more and accept 70% or more of the load offers made, but no minimum requirement is stated.

So, in theory anyway, you can take off as much time as you wish. On the other hand, the contract can be terminated at any time with 10 days notice. No reason has to be given.

It is not unreasonable of FedEx to expect you to work if they put you on. From the driver's point of view, why bother signing up if you don't plan to work full time as an expediter? I know Landstar recruiters talk about total freedom to not work. Landstar will keep you on whether you run or not. But the question remains the same.

Why bother if you don't plan to run? "As a part-time job" might be the answer. The trouble of that is the reality of the industry. If you are unavialable more than you are available, or if you turn down more loads than you accept, you become more trouble than you are worth. While some carriers may keep you on their fleet even after extended periods of inactivity, that fleet's dispatchers will quickly learn to pass you over in favor of drivers who are willing to run and say yes to reasonable load offers.

Then there is the
>loads they find you but you don’t have to take them like a
>company driver would. HMMMM or do you? Well if you don’t
>then it gets marked against you.

True enough. It is called a load offer refusal and it is counted against you. On the flip side, I've never known anyone at FedEx to get upset over a single refusal. Indeed, you can reject up to 30% of the loads offered in a three-month period and still receive a performance award.

What about the attitude
>from the dispatcher if you don’t take that run? They
>quote your truck t the customer (because you are in the
>area) before offering the load to you, assuming you will
>take it even if the pay is well below what an expedite truck
>should get.

Yes they do, and they do it knowing full well that you have the final say in the matter. If the load does not pay enough for you to haul it, you have the contractual right to decline the load.

If you had a business selling “gadgets“,
>would you let your salesman sell them without asking you
>what price you would sell them for?

Of course not. But we are not in the gadget business. We are expediters and the game is a different game.

Also, we all know what
>happens when we don’t take the low paying loads, you get
>passed on other ones.

Not so with FedEx. Diane and I have often refused low paying loads and had better paying loads, some very high, offered soon after.

We all know (or should be aware) that
>there is favoritism at FCC but they say I doesn’t happen.

It happens. But when a dispatcher is found to be showing favoritism, the dispatcher is FIRED. So, it does not happen much.

>So its best to take as many loads as they give, like a
>company driver.

It is best to take the loads that make sense to you to take, like the independent contractor you are.

Well, at least we have the freedom to be the
>professional driver and the trust of the company to get the
>job done not like a company driver told where, when and how
>to do the job. Wait a second! They do baby sit us…they
>tell us the route to take,

Routing provided by FedEx is recommended routing generated by a computer. You can take whatever route you wish.

>ping us if we are running late

A reasonable thing to do, given the service guarantees you and FedEx together give the shipper when you accept the load. The pings are irritating, I know. But they are sometimes helpful too. Once, I disconnected the batteries in our truck to have a small welding job done. I failed to reset the clocks in the truck. While we thought we were just fine ahead of a pickup, the running late message saved us from a service failure.

>(most the time it is caused by being loaded late at the
>shipper

Incorrect. drive time is recalculated when you make your departure call immediately after loading is complete. Though, it could happen if you make your departure call before loading is complete, which would be unwise.

> or being stuck in a fuel line,

It is wise to arrive at the pickup with full fuel tanks.

cause you can’t
>load your comdata card before pickup)

It is even wiser to run with some money in your pocket to avoid the need to live hand-to-mouth from load-to-load. That is not a carrier issue. It is a personal money management issue.

they don’t give us
>the customer‘s phone number to get “correct†local
>directions.

Every time we have asked to be put in touch with a customer for directions, the dispatcher has immediately set up a conference call with him or her. They do not usually provide phone numbers, though sometimes they do.

If you ask them to can the customer and see if
>you can pick up early, they say the customer said no. But
>you get there and ask the customer they say something
>different.

That is not a call a dispatcher cares to make. The customer booked the load to be picked up at a specific time. It is not a dispatcher's job to call the shipper and ask if it would be OK to change the time. Sure, sometimes the load was ready hours before the scheduled pickup time but shippers are not in their business for driver convenience. We are in business for the shippers' conveneince.

Then, when you depart your shipper you are
>supposed t go straight through,

Only if it is a straight-through run. If there is extra time between pickup and delivery, you can spend it as you wish (exceptions apply on certain added-value and HAZMAT loads).

but if you get there earlier
>than your delivery time and have to wait (sometimes for
>hours) you will not get paid for that time.

Of course you will not be paid for the time. You agreed to pick up at one time and deliver at another. You will get paid to do exactly that.

But if you know
>you have extra time and maybe you want to stop and shower or
>eat and know you will still make it to delivery on time, you
>will get pinged and dispatch will ask why you are stopped.

You get pinged every so often on an ongoing basis. Dispatch will not call if you tell them ahead of time what you are doing and why. When you are under load, FedEx is part of the deal too. They have a customer to serve. The customer can track your truck on the internet as you proceed to the delivery. Dispatch needs to know what you are doing when you are under load so the customer's questions can be answered if the customer calls.

We once ran a load where the customer had not just alternative routes mapped out for us but also the weather reports for points along each route. Once they knew our route of choice they followed us point by point. Knowing this, we sent additonal messages to dispatch like "made it over the mountains OK, please advise customer" and "snow has stopped, we're through the storm, skys cleared, road bare. Please advise customer." We took great pride in serving this very-worried customer this way. And if I had been shipping what that customer was shipping, I would have been worried too.

>Well, at least its my truck. At least they don’t tell us
>where to go after we delivery.

That's correct. They don't. Layover options are recommended but it is entirely up to you to follow them or not.

Oh yeah, I forgot, they send
>us to express centers where you can get skipped if there is
>a closer truck to the customer then you .

And other trucks can be skipped if you are closer to the customer than them. That's just part of the game you signed up for as a FedEx contractor.

>I guess if your break it down like that I a glorified
>company driver

If you allow yourself to think and feel like a company driver when dispatch interacts with you, then you will feel very much like a company driver. If you think and feel like an independent contractor, you will have no trouble understanding your obligations and exercising your rights under the contract you freely entered into.
 

ATeam

Senior Member
Retired Expediter
Then you did the right thing by leaving and finding a carrier more suitable to your needs. That's what smart independent contractors do.
 
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