gandrew
Expert Expediter
The moderator may edit this one, but I want to share with other Expediters our experience with Pony Pack. I had this new unit installed August of 05 by an outfit in Battle Creek MI that had put in over a hundred Pony Packs on their own truck fleet. I had problems and kept going back for warranty repairs until they finally told me "don't come back. Pony Pack is not reimbursing us for the time we spend on your unit and we need our machanic to work on our own rigs". I stopped back in Albuqurque NM at the factory where I bought it. I was told "we do not service our Pony Packs. You must seek service from the place that installed it or some other place." However a member of the staff came out on his own and discovered that the wiring in our Pony Pack was wrong for this truck and installed a new one at no charge. I lost A/C in my truck most of last summer and spent hundreds of $ at TAs and other places getting it recharged. My son and I spotted the leak on the evaporator can on the PP and requested a new one be sent, which the factory did. Then this past winter we had no heat from the PP and by trial and error found a Pony Pack exhaust manifold flipper valve had frozen in one position and would not move. PP sent me a new one which I installed. Two weeks ago we woke up to find a 3 ft by 5 ft puddle of oil below the Pony Pack. It appears the oil seal on the back of the Kubota engine has failed and the crankshaft may be damaged as well. The Pony Pack is 17 months old and has 2,800 hours on the clock. FYI the oil was changed every time the truck oil was changed regardless of hours of use. It is out of warranty. Now we idle the truck's big motor. Have I saved any money with this APU? It's doubtful. My next APU purchase will be based on two things: length of warranty and quantity of service centers. It sure won't be a Pony Pack.x(