Maybe you guys know what Im talking about-- but im going to try and describe it. I dropped off in Madison Heights Mi and tried to use the same chain I used to tow cars with to pull the pallet back. But when this would not work the guy pointed to something on the ground. It was a chain thing- that had like a claw at the end- that you put on the pallet and tie to the hi-lo and when he pulls back, it makes the claw grip and he pulls it back. Where the hell do I get that nifty little thing from??